Customer Service Sales
Resume:
ROSELLA TRAVERSO
San Diego CA 92154
cell 619-***-****
home 619-***-****
email: HYPERLINK "mailto:**********@*******.***" **********@*******.***
PROFILE
Looking for a position that will stretch my performance to a new level with
skills that will positively impact every aspect of my life, in a company
that offers many opportunies for growth.
EXPERIENCE
July 2008 to Present
Quality Loan Service Corp.
San Diego, CA
Positions held: Document Control Lead - February 2009 to July 2010
Providing non-judicial foreclosure processing for several States, such as
CA, AZ, NV, OR and WA.
The Document Contol department ensures that legal documents needed for the
foreclosure process before the dtae of sale of the property are ordered on
time, revised, if any corrections need to be made and uploaded into the
client system so that the client may execute the documents, once the
doucments are received back in office, document control makes sure the
dcuments are sent out to the correct title companies to be recorded by the
county.
Deparment lead makes sure everyone is performing their tasks in a timley
and efficient manner. Assists the supervisor when needed, replies to
emails and/or phone calls from clients or title companies, revises
complicated errors on files, helps in training new hires, writes out
procedures for department staff, answers any questions fellow co-qorkers
have, as well as any quesitons the clients ot title companies have
regarding documents.
Chain of title clerk team lead for CA and NV- July 2010 to Present
In charge of files from 10+ Banks. Creating title chains, ordering,
drafting and revising documents needed to continue with the foreclosure
process. Follows up with clients and title companies regarding the
execution of the documents and/or recording at the county.
Recently passed the State of California notary exam, commission will be
valid for 4 years.
Skills that have been useful and necesary for both departments:
-Fast paced
-Multitasker
-Excellent memory and retention
-Attention to detail
-Fast and accurate typist
-Able to handle high levels of stress and meet deadlines
January 2007 - June 2007
Bank of America Main Banking
Center
Chula Vista, CA
Teller
Completing customer transactions efficiently and in a timely manner.
Complying with bank safety procedures.
Handling large amounts of money.
Batching work done throughout the day
Balancing teller cash drawer, processing paperwork when needed.
Able to provide answers for customers and make sure that they are attended
promptly.
Making sales goals, meeting daily referral expectations.
June 2005 - January 2007
GAP Inc. Old Navy
#2871
San Ysidro, CA
Sales Associate
Completing register transactions while providing excellent customer service
in a fast paced work environment.
Ringing up transactions quickly and efficiently, assuring UPT (unit per
transaction) remained at 5 or more items per customer to meet sales goals.
Ample experience managing large transactions, returns, exchanges, handling
customer complaints and opening store brand credit cards for customers to
meet weekly credit card goals.
May 2005 - June 2005
Sofres Intersearch Corporation, MDI Interviewing
Services National City, CA
Interviewer
Conducted surveys/interviews on the telephone for different companies in
need to know public opinion regarding their services and products.
EDUCATION
Currently enrolled at Southwestern College, Main Campus in Chula Vista,
California.
Graduated High School in 2003 at Bachillerato Universidad Iberoamericana in
Tijuana, Baja California, Mexico.
SKILLS
Bilingual: Spanish/ English. With full fluency in both written and verbal
Computer proficient: MS Windows 97/2000, Access, Excel, PowerPoint,
Internet, and Outlook.
Demonstrates organization skills, fast learner and efficient worker and
team member and leader in the work environment, friendly courteous, ability
to address complaints and solve problems on the spot.
Able to communicate effectively, maximize relationships, build trust, multi-
task.
REFERRALS
Ivonne Camargo 619-***-****
Lee Paschen 949-***-****
Contact this candidate