Technical Support Maintenance

Mr. Ngoc Thanh Nghiem TA

**** ******* ***, ***********, ** 92683

( 714-***-**** Email : *******@*****.***

SYSTEM OPERATING - DATA PROCESSING - ADMINISTRATING

Environments: IBM AS/400 and Microsoft Network Server/Client

2009 - 2010 School for English Communication and Computer Level Update

2006 - 2008 Production Analyst IBM AS400 / Microsoft Network

PUBLICIS TECHNOLOGY France (Servers Host and System

Administrating)

1. Operating Utility Development. Tools : CL,RPG,QUERY,SQL

2. Application Procedure Maintenance (Listings, Data transfer,

PTF's, Planning)

3. System Security - Backup Restore BRMS

4. Technical Support and Incidents Solving

5. Relations with the external services for Hardware Maintenance

6. Documentation - Guidelines

2005 - 2006 Data Processing Technician IBM AS400 / Microsoft Network

OFFICE UNIVERSITY OF PRESS France (Press Distribution industrialized)

7. Application Procedure Maintenance (Planning, Reporting)

8. Technical Support and Incidents Solving

9. Relations with the external services for Hardware Maintenance

10. Documentation - Guidelines

1999 - 2004 Data Processing Technician IBM AS400 / Microsoft Network

MATRA NORTEL NETWORKS France (Telecommunication)

11. Operating Utility Development. Tools : CL,RPG,QUERY,SQL

12. Application Procedure Maintenance (Listings, Data transfer,

PTF's, Planning)

13. Technical Support and Incidents Solving

14. System Security - Backup Restore BRMS

15. Installation, configuration, administration - Hardware

Peripherals

1998 - 1999 Administrator IBM AS400 - REICHHOLD France (Resin Industrial

Product)

16. Elaboration of System Application Change (IBM AS400 - Servers

NT)

17. Database Integrity (IBM AS400 - SAP)

1997 - 1998 Operating Technician IBM AS400 - MUTUELLE DU TRESOR (Health

Insurance)

18. System Security - Backup Restore

19. Auto run BATCH job - Robot IBM AS400 (Planning and Reporting)

20. Technical Documentation and Preventive Maintenance for

Application Procedures

1991 - 1996 Operator/Programmer IBM AS400 - GEB S.A France (Paint

Manufacturing)

21. System Operating Utility Development. Tools : CL,RPG,QUERY,SQL

22. Data Processing Application (Planning and Maintenance)

. Technical Support and Incidents Solving

1989 - 1991 Operator IBM AS400 - TOYS 'R' US France

23. System Operating - Materials and Hardware supply

24. Technical Support to IBM AS400 Users

EDUCATION/SKILLS

2003 Training for Qualified Technician of Maintenance PC/Network

1998 Training Competitive of WINDOWS / OUTLOOK / EXCHANGE / INTERNET

1988 Training for Science Computer Finance Management / Accounting

1987 Training for Operating - Programming

1982 Bachelor Science

FRENCH / VIETNAMESE (Speak-Read-Write)

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