Customer Service Manager

Deborah McCowen **** Morro Road

Fallbrook, ca ***28

********@*****.***

760-***-****

EXPERIENCE

SKILLS

Accounts

Revenue Auditor 2007 - 2009 Payable

Valley View Casino - Valley Center, CA

Accounts

Audit cage tickets and vouchers, coupons, table games, VIP Players Receivable

Club, food & beverage and slot meter reads

Billing

Temporary and Contract Positions 2005 - 2006

San Diego, Riverside, Orange, CA Inventory

Construction Accounting, Office Manager, Computer Support Tech, A/R, Customer

A/P, Inventory, Billing, Order Entry, Customer Service, Bus Survey and Service

Mail Room Positions.

Purchasing

Systems Operator 1999 - Casino

2004 Revenue

Structron Corporation - San Marcos, CA Auditor

Monitor and maintain AS/400 and NT Server. EDI downloads and Computer

verification of more than 1500 orders. Process and enter all A/P, A/R, Support Tech

billing and inventory. Run batch jobs and distribute reports. Initiate

and monitor daily backups. Schedule, monitor and submit nightly batch Monthly,

jobs. Assist all users with computer related issues. Upgrade Quarterly,

software/hardware as needed. Generate monthly, quarterly and year end Year End

procedures .Printing of all reports and forms. Purchase all computer Procedures

and printer related supplies.

Software and

Data Center Operator/Supervisor 1991 - 1999 Hardware

Chart House Enterprises - San Diego, CA updates &

installation

Monitor and maintain all console operations on Honeywell/Tandem

mainframe.. Troubleshoot and monitor all inventory activity for 113 SOFTWARE

restaurants on the sequel server and contact restaurants with recovery HARDWARE

solutions. Supervise Data Entry department. Assist in daily input of

all A/P for 96 restaurants. Print all company reports and forms. IBM DB2

Nightly backups and restores as requested. Assist with the conversion

to the sequel server. Coordinate with all departments on updating AIX/Linux/UNI

computer situations and assist with upgrades. X

IBM AS/400 I

Computer Operator 1988 Series

- 1991 IBM 36/38

Network Music, Inc. - San Diego, CA

Windows

Monitor and maintain all console operations and system coordination on 2003/XP/7

the IBM mainframe server. Daily operations included: printing,

distribution, backups, restores and coordinating print and batch jobs. MS OFFICE

Loaded query language. Processed A/P, A/R input and printing. 2003/2007

Telink EDI

NT Servers

Veritas

Honeywell/Tan

dem

Quickbooks

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