Customer Service Representative

Customer Service & Administrative Specialist

Rhoda L. Kraak Offering an award-winning track record of customer

**** ******* ***** **** ********** within high-volume environments that

Greendale, WI 53129 include...

Home: 414-***-**** Call Centers ( Online Support ( Administrative

Cell: 414-***-**** Support

**********@*******.** Key Skills

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Career Snapshot

Ten years of

commended performance

in key customer

service and

administrative

support roles.

Expert in customer

care/communications,

problem solving,

relationship building

and user training and

support.

MS Office

"power-user" with

additional

proficiencies in

assorted databases.

Professional

Development

Crucial

Conversations, 2006

Team Building

Management, 2005

"The 5 Dysfunctions

of a Team", 2005

Computer Skills

Microsoft Office,

Word, Excel, Access,

I-Series/AS400, CMS

(Customer Management

System), GroupWise

Mission Statement

Strive to exceed

customer/ employer

expectations by

delivering

second-to-none

service. Maintain

customer centricity

in all initiatives

and interactions,

always putting the

customer first.

World-Class Customer Service Independent /Team Player

Troubleshooting/ Problem

Solving Technical/User Support

Organized And Motivated Complaint Handling

Customer Order Fulfillment Reports & Documentation

Professional Experience

United States Bowling Membership Services Rep II,

Congress - Greendale, 2002 to 2009

WI

Econographix - Production Assistant, 2000 to

Milwaukee, WI 2002

Iron Age Safety Shoes Clerical/Customer Service, 1996

- Greendale, WI to 2000

Provided telephone, online and face-to-face customer

service/support within a high-volume of calls

(handling an average of 95 calls/internet inquiries

daily), processing orders, data entry, quotes, and

creating credits.

Performance Review Excerpts

In her role as a Customer Service Representative,

Rhoda has been resourceful, creative and

solution-oriented with exceptional attention to

detail. She is a perfectionist that is not satisfied

with anything less than complete accuracy. I have

found Rhoda to be extremely dependable and eager to

take on new challenges. She has always completed the

tasks exceeding all expectations (2008-09

Performance Review, USBC)

Rhoda is a great person to work with and I have

all the respect in the world for her as well as her

work ethic. She holds the qualities of the USBC

Operating Principles such as risk taking, she takes

risks to learn more and take on extra

responsibilities. She works hard to complete tasks

the team has at hand as well as provide great

customer service to the members, which reflects

positively communication (2006-07 Performance

Review, USBC)

Rhoda leads by example, being at her desk on

time, being available to take calls during her

schedule times and providing a solid work ethic to

her peers. Rhoda assumes responsibility and is

willing to take on assignments as requested

(2004-05 Performance Review, USBC)

Education

Milwaukee Area Technical College

Early Childhood I & II - Certificate 2003

American Sign Language

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