Manager Customer Service

C. Douglas Gregory

***** *** ***** ****** **. Tomball, TX 77377 281-***-**** (cell)

******@*******.***

C redit and Collections Manager w ith in-depth knowledge of both Credit Management and

Collections Management. Strong history of maintaining DSO at or below industry standard. Skilled

a t partnering with core business operations and developing highly productive cross-enterprise

a lliances. Key strengths include:

-Excellent Negotiation Skills -Ability to Match People with their Appropriate

-Strong Management Capabilities role to Ensure their Personal Success

and the

-Strong Credit Analysis Skills, Including D&B, Success of the Organization

Personal Credit and Financial Statements -Strategic Thinker – Ability to see the

“ Big Picture”

-Excellent Underwriting Ability with Positive Results -Problem Solver – Ability to Find

C reative Solutions

-Member – National Assoc of Credit Management to Drive Business For the Organization

and Clients

PROFESSIONAL EXPER I E NCE

GOLDE N GATE F I NANC IAL SERV ICES, Tomball, TX 2006 to

P resent

Credit Manager/Analyst

• Established company for the purpose of helping potential clients locate funding sources for

Asset-Based Lending, Factoring, Purchase Order Financing, Leasing, etc.

• Put together Web Site for marketing to a nationwide audience. Successful in marketing and

exposure for site

• Responsible for strategic planning, monthly P & L and reporting to other officers and owners

• Very successful in placing potential client(s) with best financing solutions based on credit

worthiness, financial condition of Company and creditworthiness of portfolio

• Provide working capital to small/medium sized companies through the purchase and

management of their Accounts Receivable (portfolios of $50K to $2MM). Responsible for credit

approval and funding as well as collections of all invoices.

• Maintain DSO at 36 days or less

• Ability to identify and implement Credit and Collections best practice to improve performance

EVERGREEN F U N D I NG, Dallas, TX (office in Houston) 2003-2006

Business Development Manager

• Opened first field office outside of headquarters. Ability to develop business on a national

level. Some t ravel required.

• Ability to negotiate contracts with potential clients and add to portfolio. Skilled at client

retention.

OLYMP IC CRED I T F U N D, Olympia, WA (office in Houston) 2000-2003

Business Development Manager

• Responsible for Business Development in the Houston area and the Eastern portion of the

U nited States.

• Sent out agreements and any and all addendums for new and existing clients.

• Put together new client packages including write up and financial breakdown for underwriting.

• Generated approximately 50 new clients, resulting in $100K in revenue on a monthly basis

during the year of employment

H ARVEST F I NANC IAL GROUP, Houston, TX 1997-2000

Vice President

• Turned local company into a national presence in a two year time period

• Primarily responsible for New Business Development and underwriting of new business

• Developed marketing strategies that helped company become successful in specific industries

• Implemented critical credit systems and procedures in order to facilitate growth of the

operations side of business

• Recruited, Selected and t rained personnel

R I V I ERA F I NANCE, Houston, TX 1995-1997

Operations/Credit Manager

• Increased office portfolio size by 40% and surpassed prior year income by 60%

• Managed purchase and collection process of business with a focus on customer service

• Established credit limits for both clients and debtors in keeping with Company policy

• Managed funding or rejection of new business efficiently, properly and professionally

• Proactively developed innovative and sensible factoring programs suited to each new

p rospective client

• Responsible for the leadership and development of the entire office staff

• Managed the portfolio and generally kept DSO with 36 days

NOVO I N D USTR I ES, Houston, TX 1994-1995

Credit Manager

• Responsible for leadership of three Credit Analysts

• Improved Company cash f low by 25% in the first six months of employment

• Maintained Security Agreements with US and international customers, including letters of

credit, UCC filings, personal guarantees and notes receivable

• Worked with Collection Agencies and Attorneys to collect marginal accounts

C OMPUADD COMPU TER CORPORAT IO N

Credit Manager 1993

• Coordinated efforts to obtain interim financing while Company was in Bankruptcy

• Led five employees, responsible for the workflow of twenty

Compuadd Express 1991-1993

Credit and Collection manager

• Established credit and collections department for the company

• Supervised both full-time and temporary staff

• Issued and collected on international letters of credit

• Analyzed creditworthiness of potential customers to establish net terms

• Maintained DSO well below industry standard while maximizing sales

• Established Leasing and Credit Card programs and actively marketed both

• Identified opportunities for improvement and partnered with fellow and senior leadership to

i mplement improved plans

Credit Representative 1989-1991

• Evaluated credit applications to establish accounts and set credit limits

• Collected account balances on approximately 7,000 accounts in excess of six million dollars

• Member of team to identify and establish criteria for credit card fraud prevention

Involved in field collection on a regional level

ED UCAT ION

Working toward a BA in Economics – 12 hours remaining

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