Technician Support
Resume:
Richard Adler
**** ******** *****, *********, ** 63044
********@***********.***
Summary Quality Information Technology Professional with over 10 years of
technical support in the following areas; procurement, training,
intermediate server administration, infrastructure maintenance,
advanced desktop/field support, desktop refresh, image creation
and deployment, peripherals, PDA's, helpdesk, printers,
multifunction devices, analysis and troubleshooting.
Education [pic][pic][pic]
Certification
s CompTia CTT+ Certified Technical Trainer
Training CRM Clarify eFrontoffice 9.0v Certified Professional
CompTIA 07 A+ Essentials (IT Technician, Remote Support
Technician, Depot Technician)
CompTia Network+
CompTia Security+
MCDST, MCP Win95, MCP WinXP
IBM Lotus Notes Domino 7 Managing Servers & Users
IBM Lotus Notes 7 System Admin Operating Fundamentals
2008 Dell Certified System Specialist - Optiplex
Certificate of Specialization Business Administration - Meremac
Community College
Professional Senior Field Systems Support Technician 4/08 - Present
Experience Fresenius Medical North America
Provide remote desktop support for 10 states (450+
sites) and on site support for 30 clinics in the
St. Louis Metro Area
Active Directory support, BES and print server
admin support
PCAnywhere, Dameware, VNC, RDP
Support XP, Citrix Emulation, WYSE Winterm,
Wireless, Sharepoint, Lexmark MFP, HP, Dell,
Blackberry, Lotus 6-8, Office 03' and 07', Cisco
VPN, Trend A/V
Hardware support: Dell, HP, Lexmark, Blackberry,
WYSE
Support Network Infrastructure Cisco routers,
Dlink, Netgear, Adtran, Aruba Wireless
Ghost Imaging
Avaya Phone Support
Provisioning of Blackberrys
Leasing and procurement of printers and
workstations
Manage End of Lease returns
Create PO and submit work requisitions with 3rd
party vendors
Training for software/hardware
Support Conference Room Projection Equipment
Trend Office-Scan
Remedy v10.0 ticket tracking
Self-Employed 03 - 09/07
Remote/On-Site IT Support for clients in St. Louis
Remax Exclusive/Experienced Mortgage
Administer Dell Poweredge Server w/MS SBS 2003
O/S, RAID, Veritas v9.1 Backup, Acronis True Image
Server
Active Directory - Setup new users, groups,
shares, and security levels
Support in house real estate/mortgage
applications; Calyx Point, Powerflow, Softpro
Administer Sonicwall Firewall, configure port
forwarding and VPN for site to site office
connectivity as well as Global VPN for remote
users and admin
Administer WINS, DNS, and setup MX records.
Installed, configured, and administered Ability
Mail Server
Support 50 desktop pc's and 10-15 remote users via
Remote Administrator v2.2, RAS, Microsoft Remote
Desktop
Managed MFP HP Irc3200 all-in-one, HP 9055, MFP
Canon CPP500 which includes; setup users, home
folders, scan to PC's and export system files for
disaster recovery
Support MS Office, MS Outlook, printer issues,
Blackberry and Palm
Norton Anti-Virus, Microsoft Anti-Spyware, Avast
A/V, Ghost 9.0
Created Technical Docs
Galganski P.C.
Administer Dell Poweredge Server, RAID, ArcSoft
Backup, Windows 2000 Server
Analyze and configured Cisco VPN
Implemented Offline Data Synch Software
Installed and configured Wireless Access Point
Migrated Timeslips application to newer version
Installed and trained personnel on Dragon Voice
recognition software
Installed/Configured/Trained personnel on Webcam
and Office LIVE
Kenary Park Florist
Administer WinNT Server
Setup and confirmed Veritas Backup
Support Industry Application Telefora
MJM Technologies, San Jose, CA 01 - 02
Contractor
KLA-Tencor Semi-Conductor
Customized Clarify CRM software per user
acceptance groups requested modifications
Aces International, Mumbai, India 00 - 01
Contractor
Taught students how to implement and program
Clarify eFrontoffice. Students loved the
PowerPoint curriculum, lectures, and labs. My
people skills definitely surpassed any
communication barrier. Skills learned were visual
basic, data modeling, coding, etc.
During my own certification progress, I was one of
four out of 25 people to pass a two week intensive
certification program for eFrontOffice Clarify CRM
application.
Metro, Mercantile Bank
07/99 - 07/00
Contractor
Resolved daily troubleshooting issues requiring different
priorities
Novell 3.v and NT 4.v with priority of migrating everything over
to NT
Windows 3.11, Win95, and WinNT 4.0 workstations
3rd party loan software quarterly upgrade with patches containing
new interest rates, etc.
Managed remote print issues thru Novell 3v server, NT 4v File
Server, Imaging Server
Successful daily RAID backup and monthly backup on all servers
On a daily basis supported over 250 users and on occasion covered
another tech accounting for another 250 users
Contact this candidate