Customer Service Technician

Address: **** ******* ***** ********, ** *****

Email: ******.*****@*****.***

Phone Number: 614-***-****

PROFESSIONAL ATTRIBUTES

- Specializes in handling customer inquiries and solving customer complaints

- Excellent written, verbal and interpersonal communication skills

- Skilled trainer of new staff members

- Able to lift 50 lbs+ in a warehouse setting

CAREER HISTORY

Last Employer Worthington Cylinders

Position Manufacturing Associate (Seasonal)

Period of Service April 2010 - July 2010

• Manufactured leak tests and distributed cylinders

• Repaired broken cylinders

• Followed all safety guidelines of OSHA, making a safe work environment

Employer Wal-Mart

Position Held Lead receiving In-Stock Associate

Period of Service April 2008 - April 2010

• Unloaded trailers containing stock and merchandise inventory

• Initiated and boosted up Team Work among staff members

• Periodically reviewed others work & provided staff training

• Assisted customers with merchandise inquiries

• Priced merchandise, stocked shelves, and performed various housekeeping duties

Employer Quality Assured Cleaning

Position Held Floor Technician

Period of Service January 2006 – February 2007

• Performed general cleaning of professional buildings

• Stripped, waxed and buffed all main floors

• Trained new associates on machinery and safety procedures

Employer Rhodes Furniture

Position Held Supervisor/Furniture Technician

Period of Service April 2000 – February 2005

• Supervised a staff of up to 10 employees on a daily basis

• Repaired furniture to satisfy customers’ needs

• Used RF scanners to keep an accurate merchandise inventory count

• Entered customer demographic information into companies database

• Handled incoming customer service calls, inquiring about billing/delivery delays

• Delivered and assembled customers’ merchandise in a timely manner

ACADEMIC AND TRAINING BACKGROUND

American School of Technology, Columbus, OH

HVAC Technician, August 2008

EPA 608 Universal Certification, Forklift certified, Floor Tech certified

Major Courses: Advanced Fundamentals of Refrigeration and Electricity, Advanced Commercial Refrigeration,

Air Conditioning, Heating and Career Development

Computer Knowledge: MS Office Word, Excel, Power Point 2007

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