Customer Service High School

aNILSA G. ROSA

Address: * ****** ****** ******, ***. 2, Dorcester, MA 02125

Phone: 857-***-**** EMAIL: *******.**@*****.***

EDUCATION

Salem State College, 2007 – Present

Salem, MA

Major: Social Work

Expected Graduation Date: Spring 2011

Monument High School

South Boston, MA

Received High School Diploma – 2007

EXPERIENCE

Parents in a Pinch, June 2009- Present

Caregiver

• On call child care provider for a babysitting temp agency.

• Play, feed and spend time with children while parents are away.

• I have worked with infants as well as children ages 1-9 years of age.

• As a caregiver I have prior experience with special need children

Alliance Detective & Security Services INC, January 2010- Present

Security Officer

• Weekend officer

• Secure First Student Bus lots, as well as other parking lots when on call.

• Responsible for making hourly rounds ensuring that the area is safe.

Boston Medical Center, July 2009 – September, 18, 2009

Boston, MA

Peri-Operative Assistant

• Responsible for sanitation and sterilization of surgery/operation room.

• Manage and organize medical supplies in order for doctors to provide care.

• Provide additional assistance to nurses and doctors during operations.

FNTI Mass Teachers Retirement System, May2009- June 2009

Cambridge, MA

Data Entry

• Scan documents, and transfer files to computer system.

• Responsible for finishing at least 4 boxes in a 7 hour shift.

Talbots, June 2006 – December 2008

Boston, MA

Sales Associate

• Maintain knowledge of store merchandise in order to assist customers .

• Develop and monitor personal sales goals as well as strategies to meet goal.

• Train new associates on responsibilities and duties when working the floor and register.

Horace Mann Lab School, October 2007 – April 2009 Salem, MA

Teachers Assistant

• Supported Teacher with classroom management and supervision of students.

• Responsible for tracking, reviewing, and assessment of students work

• Assisted students with classwork and comprehension of material

Stop & Shop, January 2006 – August 2006

Dorchester, MA

Cashier/Clerk

• Handle all responsiblility for closing the store and recording productivity totals.

• Maintained store appearance as to provide a welcoming environment for customers

• Managed customer service problems and provided general assistance around store

VOLUNTEER EXPERIENCE

South Central/ Kids Kingdom, May 2006 – Present

Milton, MA

Volunteer

• Provide program support for groups of kids 6-10 years of age.

• Assist staff with supervision and implementation of group activities

Health Careers Opportunity-UMASS Boston, September 2003 – May 2004 Boston, MA

Research Intern

• Research career opportunities for students interested in medical/health sciences.

• Provide general office support to allow for a higher quality of service to cliental

EXTRA CURRICULARS

Gubernatorial interpreter/ inspector poll worker(2006); DYC Soccer(2006); Dreamers Dance Company(2003-2005); Peer

Support-(Monument High School(2006- 2007); Prom Committee Representative (2007)

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