Engineer Sales

Tammy Bixler

Phone: 214-***-****

Email- ***********@*******.***

Objective: As a client orientated, Outgoing Customer Engineer with more

than twenty-five years experience with IBM large-platform system, I am

seeking a position that utilizes my skills and experience. I am able to

work independently or as part of a team who can work well with little or no

supervision. I have been recognized for exceptional organization skills,

dependability, versatility and a "can do" attitude with an ability to meet

a deadline.

Experience: 2010 Maxsys Solutions

Frisco, Texas

IT Support

Gamestop

. Refresh of laptop for management support

. Help desk install of managed switch 2960 cisco

Experience: 2008- 2010 Decision One

Southlake, Texas

. IT Support

. Maintain and repair of laptop and desktop for customers

. Refresh to new laptop transferring software and settings for customer

. Repair, update all applications

Experience: 2006- 2008 First Data

Dallas, Texas

Customer Engineer

. Maintaining and repairing Opex and NCR mail processing equipment, Dell

printers, Dell Pc's

. Account management documentation, procedures, and customer relations

. Maintain the equipment to meet deadline for the customer

2001-2006 CHE Consulting

Dallas, Texas

Senior Field Engineer

. Installed, maintaining and repairing IBM, OCE, EMC, Storage TeK, and

other OEM equipment at various customer sites. (CPU's, disk storage and

tape storage, printers, controllers, etc.)

. Account management documentation, procedures, customer relations, and

sales

. Responsible for hardware and software upgrade of equipment

. Five years hands-on experience with IBM large-platform systems

2000-2001 United State Postal Service

Lewisville, Texas

Rural Temporary Carrier

. Accurate and timely delivery of the mail

. Manage accurate paper work

. Interacted with customer to assure satisfaction in all area of my job

1998-2000 BMC Solutions

Dallas, Texas

Senior Field Engineer

. Installed, maintaining and repairing IBM equipment at 6 customer sites

(CPU's, disk storage and tape storage, printers, controllers, etc.)

. Responsible for account management documentation, procedures

. Customer relations and sales agreement of equipment contracts

. Responsible for hardware and software upgrade of equipment

. Two years hands-on experience with IBM large-platform systems

1996-1998 C.E. Service / Amdahl Dallas, Texas

Senior Field Engineer

. Installing, maintaining and repairing IBM equipment at 3 customer sites.

(CPU's, DASD, Tape Storage, printers, controllers, etc.)

. Account management documentation, procedures, customer relations, and

sales

. Hardware and software upgrade of equipment

. Eight years hands-on experience with IBM large-platform systems

1989 - 1996 IBM Corporation

Kingston, New York / DFW Area

Senior Field Engineer

. PC Technician, Point of sales, Servers, Printers

. Helpdesk first line of contact for customer with hardware and software

issues

. Assigned work flow for the technicians

. Installing, maintaining and repairing IBM equipment at various customer

sites. (CPU's, disk and tape storage, printers, controllers, etc.)

. Account management documentation, procedures, customer relations, and

sales.

. Hardware and software upgrade of equipment.

. Thirteen years hands-on experience with IBM large-platform systems

1989 -1981

Senior Test Technician

. Manufactory environment for IBM CPU's test and repair

. Software and hardware upgrades to mainframes 308x, 3090

. Responsible for shipping the machine on a time schedule

Awards:

As an award for excellent support of the IBM sales forces I received the

Galaxy of the stars award for $ 500 from CE Service. This award

recognized my leadership ability, for taking on addition task such as

parts usage reports, scheduling projects and assuring that manpower and

equipment were ready.

Employee of the month from BMC for my contributions in acquiring sale of

maintenance contracts. MVV award for my team efforts on a project that

exceed customer projected time frame in which we power off all the

equipment so maintain could be down on the main power line coming in to

the building

Education:

Z series 2066 Z81

Dell Certifications

N+ Certification

Amdahl in house training on UNIX,

Network Essentialss

IBM in house training on CPU'S, DASD, Tape Storage, printers.

Quality Circle, Iso9000,

ITT Technical Institute, Evansville, Indiana, Associate Degree in

Electronic Engineering

.

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