Customer Service Manager

**** ********* **. *** ** Paramount, ca. *****

562-***-**** ( ******.********@*****.***

Alexandra garcia

objective

I seek for the position of administrative assistant in a company which

provides me with the environment where I can use my management as well

as the computer skills for the betterment of the company.

Employment

Compton Unified School District

Compton, CA.

Office Clerk-Bilingual Sept/2001-

March/2010

. Design forms for data collection, compile data for District,

State and Federal reports; post data to records, check

and verify data, compare data to standard, report deviation;

set up suspense, obtain approvals, agreements, completion

certification, payment authorization; ensure deadlines are

met; take minutes in long hand; sort, collate; assemble,

distribute documents/mail; file and retrieve documents in

established/prescribed system.

. Using a word processor such as a personal computer or

typewriter, key requisitions, letters, memos, reports,

proposals, contracts, purchase orders, transportation

requests, schedules; operate calculator, copier, duplicator,

binder, laminator, card duplicator; order, receive, store,

issue office/instructional supplies and audio visual

materials.

. Meet, greet, ascertain needs of visitors/callers, provide or

refer; set up facilities for meetings; post data on

activities, facilities use/schedule appointments to

calendar; make airline/hotel reservations; make telephone

calls to secure information or service; introduce new

employees to staff; unlock and secure building.

. Assign, direct and control the flow of work to clerical

employees/students; evaluate work completed by subordinates;

train student workers to perform clerical tasks.

. Prepare/compose letters, memos, reports, bulletins, routine

form responses of average difficulty; proof read and correct

written matter for spelling, grammar, punctuation and format

and/or wording of drafts; construct charts, graphs, workshop

and teaching aids (charts, games, task cards).

First Wilshire Mortgage Bank

Los Angeles, CA.

Front Desk Receptionist Oct/2005-

Sep/2007

. Receive multiple phone calls and directed callers to

appropriate department

. Responsible for typing memos, reports and other

correspondence

. Take detailed messages for person called upon, including

name, time of call and nature of business

. Received and distributed mail and messages to appropriate

departments and employees

. Time management skills that allow for the multi-tasking

of all responsibilities

. Deal with queries from the public and customers

. Schedule appointments

. Organize meetings

. Maintain appointments diary either manually or

electronically

. Tidy and maintain the reception area

McDonald's

Paramount, CA.

Restaurant Manager July/1999 -

September/2005

. Train crew in customer satisfaction. Motivate them to

provide great service and food in a clean restaurant.

. Think on your feet at all times, and focus on delegating.

. Manage employees with focus on peak periods (breakfast,

lunch and dinner).

. Effectively implement restaurant systems (i.e. training,

scheduling, ordering)

. Support the General Manager in achieving profit goals

. Cash control

. Professional Customer Service

Education

Westwood College Los Angeles, CA.

March/2004 - June/2007

Bachelor Degree Graphic Design and Visual Communication

Cerritos Community College Cerritos, CA.

September/2001 - February/2004

Associates Degree Business Administration

Skills & Languages

* Microsoft Office

* Adobe Photoshop

* Adobe Illustrator

* Adobe Image

* Bilingual (English-Spanish)

* Planning and Scheduling

* Written Communications

* Customer Service

* Internet Research

* Telephone Reception

* Typing: 40wpm

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