Customer Service Supervisor

SASHA HAMMOND

Arnold, MD *****

614-***-****(cell)

410-***-**** (home)

*******@*****.***

Objective: To obtain a position that will enable me to use my strong organizational skills, educational background, and

ability to work well with people.

Professional Skills:

• Microsoft Windows

• Microsoft Office

• Filing/ Editing

• Typing (36+ wpm)

• Office Procedures

• Telephone Skills

• Excel

• Access

• Business Math

• Business English

• Management Skills

• Supervisor (40+)

• A/P and A/R

• General Bookkeeping

Education

Bachelor’s in Business Administration/ Minor in BIS

DeVry University, Columbus, OH Completion Date: 10/03

G.P.A. 2.9/4.0

Employment Skills

• Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on as-needed basis

• Accurately calculated and made daily deposits of up to $10,000

• Ability to follow instructions well and make decisions with no supervision

• Motivated and supervised 40+ employees on daily basis

• Maintained all record-keeping procedures without error

• Delegated responsibilities to employees to meet company’s expectations

• Effectively developed telephone communication skills and consistently met quotas

Employment History

Overnight, Wal-mart, Severn, MD April 10 - Current

Server, On the Border, Columbus, OH and Bowie, MD 12/09 – April 2010

Customer Service, National City, Columbus, OH, 03/08 – 01/09

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