Customer Service Sales
Resume:
MYRA BLACKWELL
*** ***** ******* ***** ****, DE *9701
*************@*****.***
______________________________________________________________________________
OBJECTIVE
To secure a position as a Lending Protection Manager where my extensive experience in consumer
lending, territory management and proven ability to train, motivate and coach individuals can be fully
applied.
SUMMARY OF QUALIFICATIONS
Thirteen years experience in consumer lending, banking and account management with Sallie Mae,
Credit One Financial Solutions, AIM Healthcare, MBNA and Advanta Mortgage.
Results-oriented problem solver, negotiator and team builder with superior customer service skills and
strong attention to detail. Ability to prioritize multiple tasks and strong relationship building skills.
Significant experience in training, motivating and coaching under performing team members.
Bachelor of Arts in Speech Communications from Old Dominion University. Proven experience
traveling and managing multiple territories.
Proficient in MS Word, Excel and customized proprietary systems. Strong knowledge of banking
regulations.
PROFESSIONAL HIGHLIGHTS
SALLIE MAE (FORMERLY CREDIT ONE FINANCIAL SOLUTIONS), Newark, DE
Student Loan Underwriter, (2007-Present)
Evaluate student loan credit applications; conduct credit report analysis; perform cash flow analysis to
determine applicant’s repayment ability. Strong knowledge of banking regulations.
Implement consultative selling techniques to ensure new business development of student loans.
Respond to 50-75 customer inquiry calls per day generated by direct mail, advertising and Internet
leads.
Key Accomplishments:
Recognized as one of the most productive consumer lenders. Ranked #1 in generation of
revenue; consistently exceeds departmental goals.
Approval and sales rate exceeds peers, while delinquency rate is significantly lower than peers.
Recognized as one of the most knowledgeable lenders due to extensive credit analysis experience.
Strong knowledge of banking regulations.
Selected to train and mentor new employees and coach under performing team members.
AIM HEALTHCARE, Nashville, TN
Regional Account Manager, (2004-2007)
Traveled to providers in Harrisburg, PA and the Greater Philadelphia region. Conducted audits of
on-site credit balance reports to recover overpayments made by health care insurance companies.
Researched unpaid and denied insurance claims; evaluate secondary billing, appeals and contractual
adjustments.
Built effective relationships with the Business department of each provider. Updated and maintained
Accounts Receivable database.
Key Accomplishments:
Consistently met daily quota of seven refunds per day. Recognized for superior quality of audits.
Initiated suggestion to maintain regular contact with insurance companies to research explanation
of benefits; accepted regionally which resulted in significantly higher amount of over payments
refunded.
Cited in formal performance evaluations for reliability, productivity, flexibility due to overnight travel
assignments and strong relationship building skills.
Blackwell-Page 2
MBNA AMERICA BANK, Newark, DE
Senior Credit Analyst, (1996-2004)
Maintained telephone contact with existing and potential customers to market unsecured lines of credit,
evaluated interest level, closed sales, obtained and analyzed financial information, and made
independent determinations on the acceptance or rejection of credit line applications.
Key Accomplishments:
Hired as Credit Analyst. Promoted to Senior Credit Analyst.
Consistently met and exceeded monthly objectives.
Earned "Top Performer Award" for selling $1 million in credit lines in one month.
Made two suggestions that were later implemented in the bank's "Masterpiece Idea" program.
Received consistently excellent formal evaluations from unit managers and officers of the company.
Evaluations cited reliability, efficiency, customer focus, self-confidence, communication skills,
leadership, productivity, flexibility, and other personal qualities.
ADVANTA MORTGAGE COMPANY, Ft. Washington, PA
Mortgage Loan Officer, (1994-1996)
Marketed home equity loan from original telephone inquiry through sales, processing,
credit analysis, and closing.
Key Accomplishments:
Booked a $300,000 home equity loan, one of the largest in company history.
Received three "Top Performer Awards."
Consistently exceeded organizational sales objective of $500,000 per month.
Was officially commended for initiative, integrity, professionalism, follow- up skills,
turnaround time, product knowledge, and thoroughness of documentation.
J.C. PENNEY COMPANY, Philadelphia, PA
Merchandising Management Trainee, (1992-1993)
Trained, scheduled, and supervised personnel in every aspect of the operation,
including sales, merchandising, inventory control, and customer service.
Maintained high level of contact with customers to research, resolve problems and ensure
satisfaction.
Planned and conducted meetings of departmental personnel.
Key Accomplishments:
Organized team meetings on Sales, Advertising, and Customer Service.
Evaluations cited managerial ability and other personal qualities.
EDUCATION
Old Dominion University, Norfolk, VA
Bachelor of Arts (1992)
Concentration: Speech Communications Minor: English
AFFILIATIONS
Sigma Gamma Rho Sorority, Inc. Alumnae Chapter
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