Customer Service Manager

Monica Dorsey-Hull

***** *** ********* ****

Marriottsville, MD 21104

410-***-****

******.******.****@*****.***

Strengths:

. PC Repair and Hardware Installation

. Technical Writing and Documentation

. Application Customization

. Application Installation and Support

. Network Installation & Hardware Configuration

. Redundant Disk Array

. Q/A-Q/C Assessment

. Remote Desktop Assistance

. Customer Service Support

. Printer Service and Repair

. LAN Development and Maintenance

. AD DS/DNS Configuration

Software Skills:

. AutoCAD r10-2008 ArchDesktop

. AutoCAD MEP 2008

. Revit2009

. Microstation J/v8

. Microsoft OS (98/2000/XP/7/Svr 2000-2003)

. Microsoft Office

. Microsoft Access

. Microsoft Outlook/Lotus Notes

Programming Language Skills:

. HTML/CSS/XML

. JAVA

. AutoLSP

. SQL

Certifications:

. CIW Site Designer * 2010

. CompTIA Project+

. CompTIA Network + *2009

. CompTIA A+ *2009

. CIW v5 Associate *2009

. CAD Management * 2003

. CAD Operator * 1995

Education:

. 2009-Present (July 2011) * Western Governors University, Salt Lake

City, Utah * BSIT (Security Emphasis)

. 2007-2008 * Axia College University of Phoenix, Phoenix, AZ 85040 *

AAIT Information Technology

. 2002-2003 * Community College of Baltimore County, Catonsville, MD *

CAD Management Certification

. 1992-1995 * Howard County School of Technology, Ellicott City, MD * HS

Diploma & CAD Certification

Work Experience:

. 06/06-09/09 * Hibble Peters Dawson, Atlanta, GA * CAD Operator

. 3/04-6/06 * M.C. Dean Corporation Dulles, VA * CAD Manager

. 6/03-3/04 * Johnson Controls Gaithersburg, MD * Senior CAD Technician

. 9/01-6/03 * Quanta Systems Corporation Rockville, MD * Senior CAD

Technician

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