Customer Service Management
Resume:
PRAKASH PATEL
***-*** ******* ******, *** # *L, Jersey City, NJ-07306
**************@*****.***
EDUCATION
Pace University, Lubin School of Business
New York, NY
Master of Science in Finance Management, May 2010
Cumulative GPA: 3.91
Gujarat University
Ahmedabad, India
Master of Business Administration in Finance, May 2005
Cumulative GPA: 3.80
North Gujarat University
Visnagar, India
Bachelor of Business Administration in Accounting & Finance, May 2002
Cumulative GPA: 3.95 Ranked in
School
PROFESSIONAL EXPERIENCE
HDFC Bank Ltd., India. NYSE Symbol: HDB
Ahmedabad, India
Analyst
May 2006 - May 2008
. Analyzed performance of branches and departments in terms of revenue,
expense and operations efficiency
. Participated in preparation of budget, planning and forecasting for all
branches and operational divisions
. Analyzed and compared actual performance against established standards
by using variance analysis tools and techniques
. Developed complex Excel Based Model for efficient fund management,
utilization and control that increased profit
. Forecasted staff and resource requirement by analyzing transactions,
customer behavior and branch assets & liability size
. Analyzed cash inflows and outflows in each branch and region to forecast
the cash requirements in the region
. Prepared, analyzed, and released reports for higher management on a
regular basis to take strategic decisions
. Efficiently monitored internal audit & control procedures for all
operations & transactions in the region
. Developed and implemented better ways for faster transaction & operation
processing and customer service
Assistant Manager, Banking Operations
May 2005 - May
2006
. Supervised and controlled all banking operations and procedures as per
the internal control & audit guidelines
. Served as a liaison in interbank dealings as well as in dealings with
government official, agencies & tax authorities
. Increased customer base by reducing transaction processing time for all
kind of transactions and services
. Prepared and consolidated all expense, revenue and operations related
reports for higher management on timely basis
ACADEMIC PROJECTS
. Options & Warrants Pricing Model
Developed options & warrant pricing models using excel spreadsheet
. World Stock Markets Analysis
The project involved analysis of interrelationship and performance among
11 major stock indices of the world. Analyzed and compared major stock
markets using numerous statistical tools and formulas in Excel
. Financial Analysis of Google Inc. and Citi Group
These projects incorporated firm valuation, earnings quality, and ratio
analysis. The projects contained use of firm valuation models like
residual earning, dividend and discounted cash flows in Excel
. Equity Research
The project involved immense data collection and analysis using Excel.
The project included analysis of profitability, and investment
valuation. The emphasis was on finding risk - return relationships and
relative valuation
COMPUTER AND TECHNICAL SKILLS
. Bloomberg, MS Word, Excel, Access, Outlook, PowerPoint, SQL and Lotus
Notes
LEADERSHIP SKILLS
. Led a team that managed seminars & presentations for investor awareness
sponsored by Indian stock exchanges
. Headed the university team in a state level portfolio management
competition
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