Technician Customer Service

WILLIAM CHAPPELL, JR ***********@*****.***

***-** ***** ******

(347) 574 - 3475

St. Albans, NY 11412

PROFILE

Mid-level Telecommunications Technician, excellent customer service

etiquette, dependable and punctual, organized, and attention to detail.

PROFESSIONAL EXPERIENCE

ADVANCED COMMUNICATIONS, INC. Jan. 2008 - Jun. 2008

Cable Installer

Field technician, duties were to perform service upgrades, downgrades,

installation and disconnection of High-Speed internet (HSI) service, and

installation of digital phone service (VOIP). Also troubleshooting a

customer's system to isolate, repair, and service related problems.

TEKSYSTEMS, NEW YORK/ATLANTA, GA Mar. 2003 - Jul. 2007

Telecommunications Technician

Field technician for teksystems completed various cable jobs with the use

of cat3, cat5, and cat6 cables and terminating 66/110 blocks & patch

panels. Completed computer upgrades and all other aspects of

telecommunications.

ADVANCE TELECOM, INC. NEW YORK, NY Sep. 2002 - Mar. 2003

Telecommunications Technician

Site technician for the St.Albans VA Medical Center. Responsible for

maintaining the NEC2400PBX switch. Program new extensions, new installs,

installed modem lines, and completed adds, moves & changes. Cross connected

to DHCP lines for network system. Completed cable runs using voice & data

cables cat3, cat5, cat6 and terminating onto 66/110 blocks & patch panels.

TEL&NET INC. RONKONKOMA, NEW YORK May 2000 - Sep. 2002

Telecommunications Technician

Site technician for the St. Albans VA Medical Center. Responsible for

maintaining the NEC2400PBX switch. Completed service calls for customers on

an daily basis, new installs, adds, moves & changes, voice & data runs

using cat3, cat5, & cat6 cables and terminating onto 66/110 blocks and

patch panels.

EDUCATION

QBI THE INSTITUTE, INC. LONG ISLAND CITY

630 HOUR CERTIFICATE

TELECOMMUNICATIONS/COMPUTER TECHNICIAN, 1/2000

Basic electronics, basic telephony, 1A2 systems, electronic key systems,

LAN installations, basic computers, DOS, Win 95, Win 98. Hands on training

and knowledge of tip & ring, 568 A/B jacks. TCP/IP PROTOCOL

REFERENCES

Furnished upon request

Contact this candidate