Customer Service Engineer
Resume:
PATRICIA SCHEY
Wauwatosa, WI *****
Phone: 414-***-**** Mobile: 414-***-****
Email: ******@*********.***
OBJECTIVE
Full time or Part time work that utilizes my computer, customer service and call center
experience.
WORK HISTORY
Nov 1984 Telecommunications Specialist
to at& t
\Apr 2009 Milwaukee, WI
Works as part of a switching technology center specializing in maintenance of Siemens
EWSD technology along with Nokia Siemens DC0 switches.
Duties include ISDN trouble shooting along with switch maintenance and repair. Directs field
forces on maintenance issues that include using Siemens documentation and procedures.
Works as part of a team to develop and maintain the intra company ISO 9000 website for the
Siemens center. This task included organizing and creating a website with technical
documentation.
Prior to this center becoming switch technology specific I was trained in surveillance and
maintenance of A.T. & T 5E, Northern Telcom, Dms 100 and A.T.&T. analog 1A switch.
Problem solving skills with minimum supervision
•
Proven work ethic and attendance
•
Call center environment experience
•
Trained in multiple switch technology platforms
•
Nov 1980 Engineering Specialist
to at& t
Nov 1984 Milwaukee, WI
Took detailed field notes for both aerial and underground cable and facilities for Outside
plant. Designed jobs for replacement of existing outside plant facilities.
Obtained right of way and permits from various municipalities.
Provided rough drafts of cable and equipment layouts and collaborated with Engineers on
new designs or modification of existing. Maintained records of telephone plant both digital
and paper form.
Worked independently with minimal supervision
•
Developed organizational skills and attention to detail
•
Created both manual and digital records and drafts of projects
•
Customer service experience
•
Jul 1970 Long Distance Operator, Repair clerk and Engineering clerk
to at& t
Dec 1980 Milwaukee, WI
Handled long distance, rate and route, coin and emergency calls. From this position I went
into a repair center for five years handling customer repair service calls and updating
records. Working with local test board techs to determine if troubles were in the central office
or if dispatching out to customer was needed.
From this position I entered into outside plant Engineering as a clerk. This was updating
records and drafting along with working directly with my assigned Engineer.
Call center environment experience
•
Customer Service experience
•
EDUCATION
May 1992 Mt. Mary College
to Milwaukee, WI
May 1997 BA Graphic Design
GPA 3.4
•
Awarded several scholarships will attending
•
Represented school at the Lake Front Festival of the Arts competition
•
MEMBERSHIPS
8/2002 Present
Minnesota Wisconsin Collie Rescue Volunteer
7/1970 Present
Communications Workers of America member Local 4603
Volunteer work that includes fostering, transportation and home checks for displaced
•
collies
Union member and past experience as a steward for local 4603
•
SOFTWARE/SYSTEM SKILLS
Microsoft Office ie word, excel and power point
Nokia Siemens Switching Technology
Web Page creation HTML
Windows NT, 2000 & XP, 7, Internet Explorer and Foxfire
REFERENCES
Provided upon request
Contact this candidate