Customer Service Manager
Resume:
Robin Jackson-Wente
Satellite Beach, Florida 32937
I would like to take this opportunity to introduce myself. I am a full
charge bookkeeper. I have spent many years in the workforce with various
jobs in the finance industry to hotel management. The past 15 years I have
specialized in bookkeeping for small businesses out of my home. I also
volunteer my bookkeeping services to the community.
I do have great appreciation for client confidentiality and respect for
all. I am an organized person not afraid to take on any new task. Now
that my children are older I am looking for employment full time outside of
my home. I enjoy working with people and look forward to new
opportunities.
I hope you take this time to consider me for the position.
With my hiring you are eligible for the Hiring Incentives to Restore
Employment Employee Affidavit, W-11.
If you have questions, please call me at 321-***-****. I look forward to
hearing from you soon.
Sincerely,
Robin Jackson-Wente
ROBIN JACKSON-WENTE, *********@***.**.***
_______________________________________________________________________
105 Maple Drive
Satellite Beach, Florida 32937
_______________________________________________________________________
Objectives
Outgoing, motivated team player willing to contribute excellent customer
service, administrative, supervisory and organizational skills towards the
office.
Key Skills
Communication - Deals with customers at all levels via in person on
telephone or by email, to ensure successful communication via actively
listening and probing questions.
Problem Solving - Resolves in-depth problems in a methodical manner,
independently to find appropriate resolutions, efficiencies and high level
of quality.
Team Player - Enjoy sharing knowledge and encouraging other employees.
Enjoy working with clients on all levels. Achieving set goals.
Planning and organizing - Refined planning and organizational skills that
balance work and support the office in a timely and professional manner.
System knowledge - Quicken Premier, QuickBooks Pro, Microsoft Excel,
Microsoft Word. Experience in preparing and analyzing reporting data for
management accurately and to timescales.
1992-Current Bookkeeping/Payroll Service
. Set up new businesses maintain monthly records, reconcile bank
statements.
. Prepare payroll make payroll tax deposits.
. Provide monthly financial reports
. Provide record retention and monthly back up
. Volunteer my bookkeeping to the community
. Provide W2 & 1099 to employees
Clients: Girl Scout Troop 1264, Satellite Beach Auto and Repair Shop,
Doug's Furniture, Dr. Karen Dodson Physiologist, Project Graduation.
2007-2008 - Satellite High School Project Graduation Volunteer
. Set up budget for event
. Handled the bank accounts
. Filled out grant applications
. Coordinated large fundraiser events
. Handled insurance to cover venues for fundraising events.
. Provided bi-weekly financial reports, forecast spending reports.
1993-1995 - Hubs Pub
. Waitress
. Training for new employees
. Customer Service
. Cash handling and shift balancing
1991-1993 - Radisson Suite Hotel Reservation Manager/Front Desk
Supervisor
. Booking all incoming reservations
. Maintain occupancy through forecasting
. Train all front desk clerks
. Handle guest complaints
. Handle evacuation of Hotel in timely manner during and emergency
. Prepare data for yield management tracking and forecasting meetings
. Support all hotel staff at off hours on call
. Work closely with managers from all departments
1987-1991- First Federal of Osceola
. Started as Teller
. Handle large amounts of cash
. Customer Service
. Cross Sell bank services
. Traveling Teller
. Fill in at high volume banks in Osceola County
. Head Teller
. Control teller line
. Handle employee issues
. Maintain security in branch
. Handling and ordering large amounts of cash
. Daily branch operations
. Savings Manager
. Over saw all branch operations
. Set and achieve monthly branch goals
1986-1987 - IBM
. Secretary for 8 engineers
. Handled all incoming calls and correspondence
. Computer programming
. Prepare for meeting with location and material set up
1983-1986 Mentor Savings Bank/Chase Bank of Ohio
. Cash handling
. Teller, Assistant Head Teller, Operations Proof Operator, Loan
Secretary, Student Loan officer.
Education
. Lakeland Community College - Business/Finance
. Diploma Kirtland High School
Community Volunteering
. Project Graduation, Girl Scouts of America, Tim Wakefield fundraiser
Autism, Patron of Melbourne Art Festival, Cancer Care yearly
fundraiser.
Contact this candidate