Customer Service Software

Barbara Jewell-Potter

***** * **** *** ( Spokane Valley, WA 99216

509-***-**** ( *************@*******.***

Summary of Qualifications

. Proficient in Microsoft Office 2007

. Capable of performing many clerical duties including filing, operation of

copy and fax machines, accurate and efficient data entry, scheduling, and

answering phones

. Excellent verbal and written communication

. Possess ability to work independently

. Detail oriented

. Possess organizational skills and the ability to prioritize in order to

meet deadlines

Employment History

1997 - 2009 Programmer/Analyst, Enhanced Software Products, Inc.,

Spokane Valley, WA

. Recognized by colleagues for exceptional support provided to them as well

as to clients

. Created documentation for clients and colleagues in regard to revised,

new, or custom software changes

. Made hard copies of documentation, filed a copy, and in some cases faxed

a copy to client(s)

. Utilized Microsoft Outlook to email documentation to colleagues as well

as to clients

. Researched software issues in detail to find the cause of the malfunction

. Promptly responded to colleagues and clients in regard to issues being

reported within software

1996 - 1997 Customer Service Representative, Software Spectrum,

Liberty Lake, WA

. Answered incoming calls for technical support of various software

products

. Efficiently and accurately entered customer data and type of support

needed into the database

. Ensured that customers were assisted within a specified time frame by

technical support

. Routinely met required daily quota for number of customers assisted

1993 - 1996 Instructor's Assistant Work Study, Spokane Community

College, Spokane, WA

. Assisted computer applications instructor with grading students' course

work

. Recorded students' course work grades using Excel

. Created correspondence letters and documents using Word

. Used organizational skills to assist instructor with planning and setting

up meetings

. Communicated well with students while providing assistance in regard to

course work

Education

2001 Spokane Falls Community College Spokane, Washington

One quarter of C++

1993 - 1996 Spokane Community College Spokane, Washington

AA Business Computer Programming

AA General Business (High Honors)

Awards

2003 Employee Recognition (Employee of the Year) Award

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