Medical Customer Service

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Kimberly N. Benjamin

**** ******* **** • Lithonia, GA 30038 • 678-***-**** • ********.********@***.***

Profile

I am a skilled, highly organized, diligent person. I adapt quickly to new and evolving environments. I am efficient in

providing consistent customer service and a full range of office support. I have 3 years of specialized experience in

keeping medical records, transcription and medical billing. I am a self starter and have strong interpersonal skills with

proven ability to work well with individuals at all levels in fast-paced environments

Technical Skills

• Capable of managing complex office automation: multiline telephones systems, fax machine, copier

• Transcribe and Type 65 wpm, data entry 10,000 ksph

• Adept with Microsoft Window environment: 95-XP, Vista, Microsoft office (Access, Excel, Power Point, Publisher, Word,

Outlook, Windows Mail, Internet Explorer)

Education and Training

• Bachelor of Science in Business Administration -University of Phoenix- - Sandy Springs, Georgia- Currently enrolled

• The Emory Clinic Ortho & Spine – Externship – Atlanta, Georgia - 03/2007-04/2007

• Medical Office Expert - Javelin Tech Training Center, Tucker, Georgia- 02/200*-**-****

ICD-9/CPT Terminology

Working Knowledge Medical Terminology

Computerized Scheduling

Anatomy & Physiology

Medical Records, Ethics& HIPAA

Medi-soft Computerized Billing

Medical Collections

Medicare Part A & B

• PC Support Technician Certification (A+ Certified) - Computer Ed Institute, Norcross, Georgia 2002-2003

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• High School Graduate – Redan High School – Stone Mountain, Georgia - 2001

Professional Background

Medical Records Transcription/Billing - Sleep Disorders Center of Georgia, Atlanta, GA 7/2008 – 8/2010

Responsible for transcription of medical records: final reports, satellite interpretations, doctors’ correspondence and

special projects for the physicians, Operations Director or Office Manger. Maintain transcription log and database with

patient information. Copy, send and re-chart transcription, type letters to patient’s referring physician regarding

cancellations, reschedules or missed sleep studies and appointments. Fax and/or mail final or updated reports to

doctors’ outside the office. Assist billing office with coding inpatient and outpatient physician/patient encounters directly

from the medical records using appropriate diagnosis (ICD-9) and treatment codes (CPT-4) for billing and/or statistical

purposes, summit electronic claims, post charges and payments while doing research on payment errors and

correcting claims, balance cash collections to charge slips, for billing department on a daily basis. Work with

Operations Director, Office Manager and Laboratory Supervisor to achieve a smooth flow in the clinic. Responsible for

maintenance of medical records, the file room, storage facility and centralized system. Assist Clinical Specialist with

chart purging process. Retrieve charts from storage as needed for the front desk and for filling medical records request.

Assist front desk personnel, night staff, and clinic personnel with locating files. Back-up support for front desk and/or

administrative personnel, checking patients in, scheduling appointments, Collect patient co-pays, retrieve and process

medical records for patient care Answer medical records extension and honoring request for records or sleep study

results. Collaborate with front desk, clinic specialist and laboratory supervisor to ensure chart forms meet the needs of

the sleep center staff and revise forms as necessary.

Medical Records/Billing and Coder- Internal Medicine Associates of Atlanta 8/ 2007- 7/2008

Responsibilities include A nalyzing medical records to ensure the standards for various government and accrediting

agencies and hospital are met. Responsible for accuracy, compilation and distribution of the daily census. Sorts

and routes medical records by re-analyzing charts to appropriate location. Answering phones on a 10-line phone

system, checking patients in, scheduling appointments, retrieved and process medical records for patient care.

Assembled medical records according to established guidelines performed clerical and support functions for medical

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records department. Code office procedures, summit electronic claims, post charges, and payments while doing

research on payment errors and correcting claims for billing department.

Kimberly N. Benjamin

2708 Norfair Loop • Lithonia, GA 30038 • 678-***-**** • ********.********@***.***

Medical Records / Front Office-Redan Pediatrics & Adult Medicine – Stone Mountain, Georgia 3/ 2007-5/2007

Responsibilities include answering phones on a 10-line phone system, checking patients in, scheduling appointments,

retrieved and process medical records for patient care. Assembled medical records according to established guidelines

performed clerical and support functions for medical records department.

Locate Technician - DHR - Child Support Enforcement – Atlanta, GA 11/ 2005 – 2/ 2006

Located absent parents utilizing local, state and federal resources in accordance with federal and state laws and

regulations. Investigated through computer interfaces with data bases of other governmental agencies and private

corporations, the whereabouts of non-custodial parents and verified via the same means the accuracy of information

provided via the referral document and application.

Receptionist- Ricoh Business Systems of Atlanta – Duluth, Georgia 7/ 2005- 10/ 2005

Responsible for the daily operations of the front desk, answered telephones on a 10-line phone system. Greeted clients

and assisted with obtaining meter reads for the company.

Administrative Assistant- Motor Venture LLC. – Stone Mountain Georgia 12/2005 – 6/2007

Responsibilities included A/R and A/P, data entry, Admin support (order supplies, handling mail, coping, and filing),

booking service repair orders, submitting extending warranty claims and other Administrative duties as needed.

Customer Service- ILD Telecommunications, Inc. – Marietta, Georgia 5/2004 – 7/ 2005

Handled inbound calls from customers requesting to setup accounts for correctional facilities.

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