Customer Service Software

Jermaine T. Teague

***** *** ***, *******, ** ***26, Home: 708-***-****, E-mail: ********@*****.***

Education

New Horizon Computer Learning Center, Chicago, IL

Information Technology Network Specialist, Presently Attending

American Intercontinental University, Atlanta, GA

Bachelor of Arts: BA Business Administration

Technology Summary

Security Technology Malware Bites, Norton Security, McAfee Internet Suite, Trend Micro, Kaspersky

Systems AS 400, Windows 98/XP/Vista/7

Networking WANs, Routers, Firewalls, Bluetooth

Software Kronos, Novell GroupWise, EDI, MS Office (Word, Excel, Access, PowerPoint, Visio,

Outlook)

Volunteer/Training

Home PC Technician 2009-Present

• Upgrade and install computer software

• Trouble shoot hardware and software issues

• Setup Wi-Fi networks, printers and routers

Experience

Argonne National Laboratory, Postmaster-Supervisor Mail Services, Lemont, IL, 2007-2008

• Supervised mail operations for over 2800 employees.

• Reduced labor cost and improved operation efficiency by reorganizing mail service.

• Established a new contingency policy for sensitive materials.

Edward Don and Company, Corporate Transportation Analyst, North Riverside, IL 2006-2007

• Analyzed client performance in multiple regions of the country.

• Designed and implemented a new returns process that improved the company’s customer service

performance.

• Oversaw the settlement department and improved accounts receivable collection by 21%.

• Negotiate rate shipping rates on special orders.

• Trend track volume projection forecast.

UPS, Transportation Associate, Hodgkins, IL, 1998-2006

• Responsible for supervising the workflow and duties of 60 drivers.

• Increased drivers’ performance efficiency by 12% by redesigning the workflow of the drivers.

• Monitored equipment inventory utilization and reduced unused inventory by 3%.

• Trained personnel on department policies, procedures, and creating a safe working environment.

• Audited all invoices for miscalculations and inaccuracies.

• Process payroll for over 400 employees.

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