Customer Service Representative
Resume:
REBECA RODRIGUEZ
Dallas, TX **217
**************@***.***
OBJECTIVE: TO SECURE A POSITION WITH A WELL ESTABLISHED COMPANY THAT WILL
LEAD TO A LASTING RELATIONSHIP IN THE FIELD OF CUSTOMER SERVICE.
EXPERIENCE:
EMBCC Dallas, TX
Patient Services Representative: 08/09-04/10
Responsible for answering all incoming patient calls, and process
correspondence received from patients/attorneys.
Initiate patient complaints in a timely matter; deliver to team lead to
enter into TSG data base. Research missing payments and help patients
understand his or her EOB. Would also recall accounts from collections if
sent in error, set up payment arrangements and update patient account for
correct billing.
MedAssist, Inc.
Irving, TX
Patient Account Representative:
03/08-07/09
Verified insurance. Screened patients to determine financial assistance
(Medicare, QMB, Charity, Emergency Medicaid, Medicaid, SSI Medicaid) Worked
with Caseworkers from local offices and hospitals.
And assisted patients on issues with medical bills.
Dicker Staffing (Temporary Assignments) Dallas,
TX
Customer Service Representative:
05/07-11/07
Call Center environment, answered incoming calls
Placed and tracked orders via USPS and FedEx, payments, some faxing and
mailing
Far West
Dallas, TX
Receptionist/Office Manager:
01/02-03/06
Bilingual, Filing, Faxing, Answered calls, Set-up appointments, Payroll,
Cashier and
Ordered office supplies.
SKILLS
Bilingual (English/Spanish)
Billing Forms CMS-1500
Medicare/Medicaid and Commercial Insurance
ETM
OnBase
PCS
Excel
Centricity
Knowledge of EOB'S
Appealing Insurance denials
Screening for financial Assistance
Contact this candidate