Active Directory Service

**** ********** ***

JAMES LEROY CAMPBELL IV

RALEIGH, NORTH CAROLINA 27603

************@*****.*** 919-***-****

http://sites.google.com/site/jlcampbelliv/

Seasoned IT Professional with a proficiency in systems administration, configuration & deployment Technologies

methodologies, evaluating business needs and ensuring optimum productivity through efficiency and

thought leadership. Active Directory

MS Exchange

• Windows Server

Defined systems hardening and deployment procedures, procured hardware within budget

Sun Servers

constraints, managed lifecycle support agreements and identified trends.

MS Sharepoint

• Devised the automated delivery of standardized client and server operating systems as well

Meetingplace

as patch management and software installation technologies, decreasing overhead in

MS LiveMeeting

deployment over 70%.

Intercall

• Achieved Authorized Service Provider status with multiple hardware vendors, streamlining

WebEx

hardware repair from 7-10 business day shipment to in-house repair in under an hour.

RealVNC

• Delivered business case to refresh antiquated print devices in multiple offices with AIO

PCAnywhere

copier technology citing current and proposed TCO. Dameware

• Developed educational materials for company “lunch-and-learn” sessions, transferring MS

RIS/WDS/SUS

knowledge to employees to help increase daily productivity and level of comfort with new

Symantec EPP

technologies.

Norton Ghost

Microsoft Certified Technology Specialist (MCTS) Windows® OEM Pre-installation Kit Tools

Acronis True

Microsoft Certified Professional (MCP) Windows 2000, XP, Vista Image

CompTIA NET+ Certification, A+ Certification MS Office

General Equivalency Diploma, Wake Technical Community College, Raleigh, NC Adobe Photoshop

Postini

IT Support Specialist, Consonus, Cary, NC, April 2004 – October 2009

2000/XP/Vista/7

PBX/VOIP

Responsible for ensuring proper configuration and reliable performance of client and server systems,

MS/Cisco VPN

mobile devices and peripherals. Responsible for administration of Active Directory services over

Iphone/Blackberry

Server 2003 and 2008 technologies, ensured file and print services were available across multiple

Windows Mobile

sites and oversaw email black lists. Managed Windows Software Update Services and assisted in the

Internet Explorer

migration of 200 mailboxes from Exchange 2003 to 2007.

Mozilla Firefox

Administered change requests for PBX phone systems, educated users on Cisco Voice Over IP desk

phone functionality. Troubleshot video conferencing problems between sites. Maintained asset

Certifications

management including client and server hardware, network appliances, printers and audiovisual

equipment for all offices. Managed logistics for proper disposal of surplus corporate equipment.

Microsoft

Worked with vendors to identify cost-savings on web and call conferencing, mobile contracts and

Certified

infrastructure hardware. Identified client hardware which met the requirements of the business.

Technology

Maintained communications with vendors such as Lenovo, Gateway, Dell, Micron, CDW, OCE

Specialist

Imagistics and Intercall, opening service requests and monitoring quality of service.

Microsoft

Implemented automation for systems configuration using a wide array of technologies. Oversaw

Certified

hardware migrations and automated user transition to new systems deployed within the business.

Professional

Procured mobile devices for users from AT&T and Verizon, configured Blackberry and iPhone

devices in person and remotely, troubleshot network and software problems with connections to BES

CompTIA NET+

servers in addition to mobile hardware failures.

CompTIA A+

Scheduled weekly 7x24 support rotation for the IT department for on-call, after hours support.

Managed help desk shifts, scheduling fellow team members to oversee the help desk queue.

Desk side support and remote support using various technologies. Provided feedback in team

meetings and projects to improve user experience. Administered the corporate WebEx site, ensured

meeting services were available and configured appropriately. Identified inactive accounts to

minimize monthly costs. Educated users in setup of web-based meetings and audio conferencing

technologies such as WebEx, Intercall and Cisco MeetingPlace.

Developed technical documentation specific to the client and server IT infrastructure including

server and client build logs, change logs, after hour go-to resources. Developed employee

documents including new hire IT orientation packet and self-guided troubleshooting FAQs. Assisted

in migrating information from a network share to SharePoint Server. Conducted new hire IT

orientations for all new employees, reviewing proper use of corporate equipment and pertinent

network resources.

Contact this candidate