Medical Customer Service
Resume:
Sonya F. Mitchell
Murfreesboro, TN 37128
Phone: 615-***-****
Email: ***********@*******.***
Profile
An innovative leader offering more than 9 years of excellence in a medical
office setting. Exceptional written and verbal skills, good interpersonal
and customer service skills, multiple computer skills, and extensive
working knowledge of medical office procedures, extensive computer
knowledge, (Microsoft XP office, Microsoft Outlook, Quattro Pro, and
Physicians Assistant Software.) Honored for scholastic achievement (Dean's
List) and received a perfect attendance award.
Work Experience
July 2009 - February 2010 - Affiliated Dermatologists of Green Hills, P.C.,
4301 Hillsboro Road, Nashville, TN 37215
Medical Secretary - Answered multiple phone lines, made new and return
patient appointments per physician scheduling preferences, obtained pre-
patient registration information and insurance card copy for new patients,
pre-certified any tests and admissions per physician orders, dictation,
prepped charts for daily procedures, filing medical records, scheduled
surgeries (excisions, Botox, MicroLaser Peel, Liposuction, etc.),
transcription, provided medical records to insurance companies and other
doctors of patients in a timely manner, insurance billing.
April 2006 - January 2008 - UAW-Ford Wellness Center Nashville, TN
37209
Receptionist
Responsible for scheduling client fitness assessments, development of
fitness center newsletter and flyers, record keeping, filing, data
entry/keyboarding, performed a variety of office tasks, faxing/emailing,
ordering of supplies.
January 1999 - September 2004 - Somayaji Gastroenterology Group, P.C.210
Church Street 37236, Nashville, TN Medical Secretary/Office Manager
Responsible for answering multiple phone lines, scheduling patient
appointments, recertified and authorized outpatient surgeries, supervision
and training of staff, collection and resolution of outstanding medical
claims, submit invoices for payment and monitor for denials, cash posting,
bookkeeping and payroll, medical transcription, knowledge of insurance
EOB's, submit claims to private insurance and Medicare/Medicaid, CPT, ICD-
9, HCPCS, 10-key by touch, worked to build strong relationships with all
members of the healthcare team and served as a preceptor/resource person.
January 1996 - January 1999 - Southminster Preschool - 4 year old teacher
Prepared daily lesson plans to help prepare children learning basic
education to get them ready for primary school, prepared creative
activities to complete each day, coordinated outdoor activities and games
for students to help improve coordination and motor skills, monitored the
development and progress of each child, met with education professionals
and discussed ways to improve lesson plans and classroom techniques,
provided a comfortable and nurturing environment for all children.
August 1992 - December 1995- Grassmere Medical Center (Wen T. Shiao,
M.D.) Trousdale Drive Nashville, TN 37211, Medical Secretary/Assistant
Scheduled patient appointments and surgeries, responsible for light
bookkeeping, assisted with outpatient surgery, drew blood, injections,
ECG's and light typing and computer work, arranged and scheduled meetings
and appointments, aided physicians with medical reports.
Education
Branell College - Medical Secretary/Transcription - Diploma
Medical Office Procedures, Medical Transcription, Medical Terminology,
Typing 6 levels, Anatomy & Physiology, Basic Accounting, Certified in CPR,
First Aid, & Safety, Accounts Receivable/ Payable.
Tennessee Technology Center at Murfreesboro - Medical Coding Program -
Completed 80 hours Medical Coding Course - coding of medical procedures and
diagnoses, utilization and methods of ICD-9, CPT and HCPCS books. Member
of the American Academy of Professional Coders (aapc)
Completed 80 hours Medical Coding Exam Prep Course - review of anatomy,
terminology, reimbursement, and coding concepts in preparation of CPC/CCS-P
examination.
References available upon request
Contact this candidate