Quality Assurance Management

MICHAEL A. DAVIS

**** *. ******** ***. • Glendale, Arizona 85304

602-***-**** • *******@***********.***

Experience

**** - *******

Resource Guidance, Inc. Glendale, Arizona

SOFTWARE DEVELOPMENT

Responsible for the delivery of a Windows based C++ product. Architect and implementer for all metrics and

processes related to future client requirements. Total SDLC involvement with proven skills pertaining to

Microsoft Windows development, databases, and other development interfaces. Some accomplishments

include the design and implementation of:

• An event driven simulation model for use in time based economic valuations.

• Knowledge based decision support for use in simulations.

• An embedded IDE (for client use) that can be used to customize product processing.

• “Just in time linking” for dynamic and efficient program execution.

• An Object Oriented database for product use while interfacing to external input/output sources.

• Agents to collect data on different platforms (i.e. Solaris, AIX, etc.).

Currently researching and developing metrics and processes related to “green” computing. The goal is not

only to measure the impact and cost on IT computing, but also to empower the client to make informed

decisions based on “what if” scenarios, load redistribution, and other means for improved “green” computing

decisions.

SERVICES

Services were related to Capacity Management and IT Cost (i.e. charge-back) reporting, and included

remote and on-site client support, services, and training. Accomplishments include the design and

implementation of:

• Service based processes for contracted performance analysis and reporting.

• Metrics and processes for the Capacity Management of “metered” systems.

• Product and services alignment within the ITIL framework.

• Methods for using business metrics, ABC methods, and IT performance data to determine IT costs.

Other services included custom (on/off-site) studies pertaining to major purchase decisions. Developed and

published white papers related to IT performance and costing issues. Have done numerous presentations of

different topics at various trade shows and client meetings. The presentations were in the US and overseas,

and included topics related to the effective management of IT Assets, IT Governance, and the Business

Value of IT.

ADJUNCT PROFESSOR 2000 - 2003

University of Phoenix Phoenix, Arizona

Taught Management and Technical classes at undergraduate and graduate levels.

DEPARTMENT MANAGER PRIOR TO 1987

Unisys Corporation Tredyffrin, Pennsylvania

Manager of a multi-section group consisting of about 25 employees, and responsible for the Quality

Assurance and worldwide Support of the Large System (mainframe) software. Quality Assurance

responsibilities included integrating with software and hardware Engineering to ensure quality product

delivery during the product development life cycle (from 1 to 3 years). Support responsibilities included the

“last line” of support for all worldwide Customer Engineers and consisted of paper, phone, and onsite visit.

Responsibilities included: budgeting, salary actions, staffing, inter/intra group and management

communications, and multi project management incorporating diverse and changing time lines. An ever

changing environment required constant development of techniques and processes to enable the group to

succeed.

MICHAEL A. DAVIS

5332 W. Pershing Ave. • Glendale, Arizona 85304

602-***-**** • *******@***********.***

Education

MASTER OF INTERNATIONAL MANAGEMENT

Thunderbird School of Global Management

BACHELOR OF BUSINESS ADMINISTRATION

University of Michigan at Dearborn

ASSOCIATE IN ARTS

Macomb County Community College

Associations

SOCIETY FOR INFORMATION MANAGEMENT

Arizona Chapter

Skills

• Aggressive and self motivated.

• Ability to formulate conclusions from diverse information and data sources.

• Ability to communicate technical information with any level of management or organization regardless of the

organization’s technical knowledge or business orientation.

• Experience with all phases of the Software Development Life Cycle, and in-depth knowledge of what it takes to

deliver a product from conception to customer, and after.

• Ability to train, mentor and develop staff and clients for technical and managerial roles within the group or

organization.

• Ability to quickly learn, as needed, when researching and developing “cutting edge” metrics and processes.

• Solid understanding of IT value and costs, and the application of that knowledge for the benefit of the client.

• Experience with IT Governance and the evolving issues associated with legacy assets.

• Detailed knowledge of: Research, Design, C, C++, SDLC, OO Databases, Quality Assurance, Performance (code

tuning and system throughput), System Architecture, Memory Management, IO Throughput, and Service Packs.

• General development knowledge of: Java, SQL Queries, SQL Server Performance, Pascal, Cobol, E-Mail, HTTP, FTP,

Relational Databases, Proprietary Databases, RTF, PDF, Metafiles, Charting, Reporting, Web Servers, Multi-Tiered

Processing, Mainframes, and Networks.

• Various tools and processes (Word Processing, Spreadsheet, Database, etc.) for effective decision making and

communications.

Contact this candidate