Customer Service Manager

Patrick A. Mitchell

**** ** ***** ******

Hialeah, FL 33015

954-***-**** cell

********@***.***

SUMMARY: Diversified customer service experience. Proven performer

with demonstrated ability to gain confidence of preferred

customer accounts in the handling and execution of

administrative tasks.

EDUCATION: Miami Jackson Sr. High Graduated, 1980

Miami Dade Comm. College, 1981

EXPERIENCE:

2008-Present Patch Man/Finisher- BAKER CONSTRUCTION, MIA, FL

. OSHA 30hr certified

. CPR First responder Certified

. Forklift Certified

. Fall protection Certified

. Traffic safety & Flagging Cert

. Lead man

. Correct imperfections

. Finish concrete

2003-2008 Department Manager-LOWES, BOCA RATON, FL.

* Manage three departments and fifteen associates

* Assist in customer service, scheduling associates

* Re-order merchandise to restock based on demand and

forecast sales

* Forklift reach truck

* Order picker

1999-2003 Roving Manager-HOME DEPOT, MIA, FL.

* Assure all associates are providing excellent customer

service

Flooring Sales Specialist-HOME DEPOT, MIA, FL.

* Forklift reach

* Order picker

1996-1999 Control Room Operator-HENRY LEE CO, MIA, FL.

* Food service distributor responsible for issuing pick

assignments

* Data entry of all information related to weights and

quantity of merchandise shipped

1993-1996 Customer Service/Claims Rep.-HUMANA MEDICAL HMO,

MIA, FL.

* Handle multiple phone inquiries from persons insured

through Humana

* Investigate claims and follow up call to subscriber with

solution

SKILLS: Some conversational Spanish

Computer literate

Calculator

Typing

Telephone

REFERENCES: AVAILABLE UPON REQUEST

Contact this candidate