Customer Service Management
Resume:
Kaneshia Middlebrooks
**** ***** ********* **** ****, Jacksonville, FL, 32216
*.************@***.***
OBJECTIVE Seeking a job opportunity with a progressive organization that
will utilize my education, skills, abilities, and
experience to improve customer satisfaction and business
operations as well as allowing me to succeed in the
business field
EDUCATION University of North Florida, Jacksonville FL Double
Major: Accounting & Finance
Coggin College of Business, AACSB Accredited
Expected graduation: Fall 2011
Bachelor of Business Administration GPA
3.50/4.0
RELEVANT COURSES
.Financial Management .Federal Income Tax
.Public Speaking - Professionals
.Administrative Management .Managerial Accounting
.Business/Economic Statistics
.Operations Management .Financial Accounting .Legal
Environment of Business
EXPERIENCE eFollet Bookstore, Jacksonville FL Cashier
08/2009- present
. Provided customer service to ensure that every
customer receives quality merchandise
. Received inbound and completed outbound calls to
fulfill customer needs
. Stocked up shelves to provide customers with a high
quantity of merchandise
. Organized work environment to exceed industry
standards and meet protocol
Citigroup, Jacksonville FL Fraud
Intern 06/2010- 08/2010
. Implemented customer feedback system to enhance
quality results within the department
. Communicated across several company locations to make
certain understandability of feedback system.
. Worked with the Process Improvement team to change
the job aids to help employees improve customer
experience and maneuver around future problems
. Created communication documents to educate future
employees on new system
Kmart, Jacksonville FL Cashier
09/2008- 12/2008
. Performed daily opening and closing procedures
. Managed customer service desk while expanding
interpersonal skills
. Maintained cleanliness and organization to provide an
efficient working environment
. Distributed funds to employees to serve customers
effectively
Precision Response Corporation, Miami FL
Telemarketer 05/2008- 08/2008
. Received inbound calls to assist customers with
questions regarding Experian's credit monitoring
service
. Provided excellent customer service
. Completed outbound calls to provide customers with
information necessary to sign up for credit
monitoring services
HONORS & ACTIVITIES
. UNF Deans List
. The National Society of Collegiate Scholars
. Delta Sigma Pi Business Fraternity
. Alpha Sigma Pi Accounting Club
SKILLS
. Computer Skills: MS PowerPoint, MS Excel, MS Word
. Excellent interpersonal, communication, writing &
typing skills
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