Front Desk Service
Resume:
Belleville, NJ *****
**********@***.***
Eladio Nando
EDUCATION
****-**** ****** *********** ** Management Essentials
Cornell University
1992-97 Bachelor Degree in Business Management
New York City College of Technology
WORK HISTORY
07/07-06/28/10 Front Desk Rooms Controller, Four Seasons Hotel
. Coordinate room assignments and blocking on a daily basis to ensure
customer satisfaction within the 236 room's property.
. Demonstrates a strong sense of urgency through prioritizing and following
through on guest request.
. Goal to consistently deliver excellent guest service by confirming
expectations and anticipating guest needs.
8/05-07/07 Front Desk Senior Guest Service, Peninsula Hotel
. Oversaw the front desk operations while delivering five star service
standards consistently within the 236 room's property.
. Train and evaluate new guest service agents by observing
performances and encouraging improvement.
. Assisted with the conversion hotel-wide from the Fidelio to the
Opera system.
. Adjustment with schedules and responsibilities, when necessary while
staying within budget.
11/04-8/05 Payroll Administrator, Warwick Hotel
. Prepared month end journals and payroll accruals using ADP PC Payroll
System.
. Set up annually employee increase and created custom reports using excel
by pulling data from ADP PC system.
. Maintained employee personnel records, vacation accruals, personal day's
accruals, and sick days.
7/98-11/03 Payroll Administrator, Helmsley Hotel
. Preparation and distribution of payroll in compliance with established
policies and procedures, labor union agreements and within specific
timeframes and deadlines.
. Calculate general deductions, additional pay, balances, garnishments and
summaries, in addition to tracking tenure and leaves.
SKILLS
. Pay-Roll with ADP E-Time & Kronos
. Windows XP
. Fidelio 5.22, CLS, Opera, Lotus Notes
. The Chefs de Cuisine Association Award
. The Partridge Invitational H.B. Hamilton Award
Contact this candidate