Customer Service High School

Kelly A Kirchner

*** * *** ***** ****** ( Gilbert, AZ 85233 ( 480-***-**** (

*************@*******.***

. Assumed leadership roles in numerous social activities and causes

. 1+ years volunteer experience in veterinary hospital

. Successfully balanced part time/seasonal employment along with

volunteering and academic challenges

. 4+ years of experience in customer service and retail and took medical

courses towards Radiology Technician certification

. Flexible with work schedule and available for relocation and travel

Education

NORTHERN ARIZONA UNIVERSITY 2010

-FLAGSTAFF, AZ

. PURSUED ACCELERATED BACHELOR OF ARTS DEGREE IN HISTORY WITH A MINOR IN

PHILOSOPHY BY TAKING COLLEGE COURSES DURING HIGH SCHOOL AND SUMMERS

. Experience in Microsoft Word, Excel, and PowerPoint

. Developed leadership skills and a customer service attitude through vice

president and public relations of Morton Hall Council for three semesters

. "Relay-For-Life" Captain. Spring 2009 and 2010. Planned and organized

fund-raising events before and during the main "Relay-For-Life" event

. Member of Alpha Delta Pi Sorority and Phi Alpha Delta Law Fraternity

. Volunteered at "Save Our Peaks" Breast Cancer Walk. Fall 2009

. Volunteered for "Associated Students of Northern Arizona University" an

organization that promotes Northern Arizona University and its

activities, including academics, athletics, events and community

relations. Fall 2008

Mesquite High School -Gilbert, AZ

2007

. Four years of swim team. Captain of swim team during senior year

. AP and honors courses throughout high school

. Volunteered for "Best Buddies", a nonprofit organization that establishes

opportunities for one-to-one friendships, employment, and leadership

development for people with intellectual and developmental disabilities.

Fall 2004-Spring 2006

Work Experience

CONCESSIONS, USHER: AMC THEATRES, MESA, AZ

11/2005-

7/2006

. Dealt patiently with customers experiencing issues with theatre

cleanliness enabling speedy and accurate solutions

. Used active listening skills to remember instructions, allowing for multi-

tasking

Restaurant Server: Golden Corral, Gilbert, AZ

6/2006-10/2006

. Self managed and assisted with opening of new restaurant

Sales Floor Representative, Cashier: TJX Companies, Gilbert, AZ

10/2006-5/2009

. Responsible for jewelry counter and increased sales through

attentiveness.

. Assisted with opening of new retail store by training new hires and

coordinating staff

. Led staff through annual physical inventory

. Experience in receiving and with retail displays

. Received recognition for customer service and punctuality

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