Customer Service Manager
Resume:
***Berryhillcourt
W Hempstead,N.Y*****
est .
*************@***.***
Mr. John Joseph Jones
Objective I am looking for a career opportunity within your organization. With
** ***** of experience, I would be an asset to your company. It's
always challenging and rewarding to learn new things.
Education 9/1977-6/1981 LaGuardia Community College Brooklyn N.Y.
9/1973-6/1977 Jamaica High School Jamaica N.Y.
Experience 1/2000 -4/2010 Manager RITEAID, Astoria, N.Y.
Leading associates and participating in merchandise placement,
shipment processing, and store recovery. Monitoring associates
compliance with company policies and procedures. Maintaining a
photographing certificate for photo sales & processing daily
Responsible for opening and closing store. Enforce loss prevention
policies.
Responsible for maintaining store displays and replenishing
products weekly or when needed Responsible for the training
classes & handling and initiating many transitions with managers
throughout the country. Handled many store closing which had
shrinkages of inventory due to stores not being profitable. Direct
store team and provides superior customer service.
5/1993 - 12/2000 Asst Manager ODDJOB New Hyde Park, N.Y.
Manage and organizing daily operations. Buying and receiving
inventory. Assigns work schedules. Enforces cash management
policies and assigns work schedules. Directs store team and
provides superior customer service, enforces loss prevention
policies. Responsible for the opening and closing of stores. Acting
manager on duty as needed.
12/1987-4/1993 Owner ALL ISLAND CARPET SUPPLY INC.
FARMINGDALE, N.Y.
Oversee 10,000 sq. ft. of a warehouse facility on a daily
basis. Manage 11,000 or more of client accounts for carpet
installations and supplies. Manage and maintained monthly
accounts receivable and accounts payable.
Responsible for organizing controlled buying and consolidation of
inventory, monthly. Oversee sales force of 5 and in house
employees of 15.Handled and supervised wholesale and retail part
of company. Responsible for the organization of payroll taxes and
corporation taxes quarterly.
6/1981 - 12/1987 Customer Service Rep- WOOLWORTHS
FRANKLIN SQ., N.Y.
Handling damages and returns from the public. Much
interactions with customer care daily. Trained and strengthened
employees ability to handle customers Responsible for daily
morning and evening cash out of 10 or more registers and reading
slips daily.
References Ms. Sandra Salmon NY (516)643- 8116
Mrs. Rose Diaz NY 718-***-****
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