Customer Service Manager

*** ******* **** ***** - *********, TX *****

832-***-****

***********@*********.***

____________________________________________________________________________

_________________________

Tech Support professional with expertise in troubleshooting, analysis, and

problem-solving

PROFILE:

Recent Graduate with skills in several aspects of Information Systems.

Strong interpersonal skills and a proven ability to work effectively

with individuals in all levels. Experienced in Networking, System

Management, PC Support, Customer Support, User Training, Database

systems, Web Development, Application Development, and Programming.

Excellent communication skills, time-management skills, and abilities.

EDUCATION:

University of Houston Clear Lake - Houston, TX

Bachelor of Science in Computer Information Systems (2010)

SKILLS:

Computer literacy: Windows, Windows Servers, Apache, Macintosh, and

Linux Operating Systems

Software: Microsoft Office Suite, Fireworks, Dreamweaver, Photoshop,

Visual Studio, Oracle, Aloha POS,

Digital Dining POS

Hardware: Computer Servers, Building custom PC's, Routers, Hubs,

Switches

Programming Languages: Java, C#, HTML, ASP.Net, SQL, SQL Server,

Pascal

Business systems knowledge: typing (45 wpm), Fax machines, Printers

Technical systems knowledge: Computer component replacement and

repairs

WORK HISTORY:

Technical Support - Telenetwork- 2010

Troubleshot, analyzed, and resolved DSL Customer problems

Performed remote installations and product fixes

Configured and upgraded networks and network peripherals, routers,

switches, printers,

fax machines, monitors, and various audio-visual (A/V) devices.

Helped manage ticket requests and resolutions using service request

program

E-Business Operator- Affordable Laptops Retailer and Repairs 2006-

Current

Purchase/Sale of Inventory both locally and online

Refurbish/Repair Laptop and Desktop Computers

Managed payments and shipping processes

Restaurant Manager - Norton's Texas Pub - 2008 - Current

Purchase/control inventory with attention to budget guidelines

Balance service with cost to ensure profitability

Coach/schedule servers to maximum levels of performance

Promote great customer service for guest satisfaction

Server/Bartender - Joes Crab Shack Kemah Boardwalk - 2000 - 2008

Responsible for stock requisition, cash intake and reconciliation, and

customer service

Finely tuned consolidation skills, multi-tasking and teamwork

Consistently worked under pressure in high-volume situations

REFERENCES:

Name: Shawn Murphy Name: Shad Miller Name: Buddy Deese

Company: Sunoco Logistics Company: Intensity Company: Shuck Daddy's

Management

Title: Pipeline Controller Title: Owner Title: General Manger

Tel: 832-***-**** Tel: 713-***-**** Tel: 281-***-****

Shea Dunn

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