Manager Customer Service
Resume:
Gregory G. Goucher.
Massillon, Ohio 44646
Ph: (570) 369 - 3983
E-mail: ********@****.***
Distribution/Logistics Management
Participative results focused and practical distribution and logistics
management professional provides progressive leadership in surpassing
financial and service objectives via efficient operating methods, accuracy,
communication and incentive driven rewards for team achievement. Enjoys
developing high-potential staff into outstanding leaders while
demonstrating customer service and operational success.
Core Competencies
Customer Liaison Safety Management
Facilities Management Multi-site Operations
Project Management Continuous Improvement
Regulatory Compliance Labor Efficiency
Workflow Planning/Prioritization On-time Delivery
Training and Development Order Fulfillment
Distribution Management Profit-Loss Management
Career Accomplishments
o Achieved 102% ROI for warehouse and transportation management system by
implementing new Operational Excellence program.
o Reduced distribution center turnover rate by over 5% through
implementation of new pay structure which resulted in greater efficiency
in routes and drivers. Staff actually received higher rates and worked
less hours while producing more deliveries in less time.
o Implemented Order Fulfillment System where orders were picked by customer
on pallets and then loaded via lift gates reducing touches by 50% for
each package by the drivers.
o Effectively managed Distribution Center budget remaining under budget for
3 consecutive years while Distribution Manager through effective
communication with sales team forecasting volumes more accurately.
o Develop, train, and maintained company OSHA and Department of
Transportation (DOT) regulation compliance records.
o Implemented a new safety program which included daily training, monthly
follow-up, employee accountability, preferred work methods and a reward
system reducing accident rate 95% and winning Best Overall Safety Program
in 1999.
Gregory G. Goucher
Page 2
Career history
Transervice Interstate Logistics, LLC, Akron, OH
2010 - present
Company description.
transportation manager
coca-cola enterprises, pittston & Mount Pocono, PA
2002 - 2009
Company description
Distribution manager
U.S. Army reserves, boise, ID & pheonix, AZ
1997 - 2002
Company description.
Executive Officer (First Lieutenant)
sysco food services, boise, ID & tolleson, az
1997 - 2001
Company description
transportation supervisor & dispatcher
Education
Ashford University, Clinton, IA
Business Administration - Current Student
Northern Arizona University, Flagstaff, AZ
US Army ROTC - Graduate
Business Management - Non-Degree
US Army Armor School, Fort Knox, KY
Armor Officer Basic Course - Graduate
M1 Tank Company Command and Operations
professional awards
o US Army - American World Wars Accommodation Medal
SYSCO Food Services - Hall of Fame
o Best Overall Operations Facility - 1998
o Best Overall Safety Operation - 1999
o Best Overall Transportation Operation - 1999
o Coca-Cola Enterprises, Inc.
o Customer Excellence Certification
o Employee of the Month
o 102% Operating Income
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