Customer Service Manager

Y

vonne Schnetz

**** ******** ***** ( Stow, OH *4224

330-***-**** ( 330-***-**** cell ( ********@*****.***

Qualifications for Customer Service Representive

Transportation professional offers years in the industry, including all

aspects of managing the drivers' relations department. Background

highlighted by safety and regulation compliance, problem solving, and the

implementation of incentive programs. I have strong knowledge with DOT and

OSHA standard regulations. I monitored fleet safety performance and promote

safety awareness.

Areas of Strength

Customer Service ( Vendor and Client Relations ( Office

Administration

Staff Recruitment and Retention ( Safety Regulations ( Team

Facilitation

Notable Accomplishments

. Opened a new office and reorganized the safety system, ensuring

companywide compliance with DOT regulations.

. Developed a contractor relation department and implemented new

programs, reducing turnover 5%.

. Saved a company an annual $50K by auditing and rating the freight

bills.

Professional History

US FOOD SERVICE

Truckbuilder/Router 2009-2010

Truckbuilding and routing the division fleet to meet companies goals,

responsible of maintaining the Roadnet system. Scheduling to meet delivery

productivity

CEVA Logistics-EAGLE GLOBAL LOGISTICS

Domestic Specialist II 2007-2009

Oversees domestic department shipments by dispatching, tracking shipments.

Provide customer service. Gathers and analyzes information. Identify &

resolve problems and issues in a timely manner.

LESCO,Inc.

Safety Manager/DOT Compliance Specialist 2003-2007

Management of a fleet of 112 trucks and 200 drivers, ensuring compliance

with the federal regulations. Implemented DOT policies for the company.

Implemented safety training. Maintained driver records, OSHA training

records, Review and enter MSDS and Cas Numbers for information for new

items.

Maintain accident and incidents records.

PROS CORP/SUSTAR DISTRIBUTION SYSTEMS, INC.

Account Manager 2002-2003

Manage route distribution accounts with fleet. Solidify current

relationships with current clients and develop new client relationships.

Negotiate rate structure and utilize a value-added approach to establish

client relationships. Assist dispatch for expedited freight and brokerage

services.

Yvonne Schnetz, Page 2

WASTE MANAGEMENT

Safety Coordinator 2001-2002

Maintained employee spreadsheets to meet with OSHA requirements. Ensured

that all drivers complied with DOT regulations, drug testing, CDL,

physicals, and MVR. Documented for OSHA record keeping, workers'

compensation, and accidents in the AIM system. Ran monthly and quarterly

reports, reviewing costs and analyzing information to identify trends.

PANTHER II TRANSPORTATION

Contractor Relation Manager 1999-2001

Supervised the entire fleet consisting of 600 trucks and 2,000 drivers.

Organized a system to improve retention, orientate new drivers, and resolve

disputes. Investigated truck maintenance problems and kept monthly

reports.

FedEx CUSTOM CRITICAL

Drug Test Coordinator 1997-1999

Contract Relations Coordinator 1993-1997

Vehicle Inspection Administrator 1989-1993

Planned and dispatched a fleet of 850 trucks and 3000 drivers, ensuring

compliance with DOT regulations and drug and alcohol test statistics

reports. Participated in training for driver qualifications and fuel and

mileage.

Education

Associates Degree, Transportation Akron University

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