Sales Customer Service

Jessica Dowell

**** ***** ***, *** ****

Honolulu, HI 96815

*******.********@*****.*** Cell 478-***-****

Objective

Hard working, outgoing, and self motivated individual with excellent

organizational skills and attention to detail seeks rewarding career

as a distribution clerk with the potential of excellent career growth

opportunities.

Education

Georgia College & State University, Milledgeville GA

Bachelors of Business Administration with a Major in International

Business

GPA 3.62/ 4.0, Cum Laude. December 2005

Work experience

Monarch Insurance Services, Inc., Commercial Account Assistant,

Honolulu, HI

March 2010 - August 2010

. Provided executive level administrative support to Owner

and CEO

. Handled front office phone and routed calls/messages to

appropriate parties

. Assisted in operations of daily administration of the

accounts

. Provided efficient procession of client documents and

clerical assistance

. Expedited company requests, binders, certificates, billing,

endorsements, audits

. Invoiced policies, audits and endorsements with accuracy

. Issue Certificates of Insurance, Auto ID cards, finance

contracts, and claims

. Assisted clients efficiently with various insurance needs

on a daily basis

MPS Logistics, Office Assistant, Destin, FL

March 2009-December 2009

. Researched suppliers and OEM distributors for military

parts

. Wrote detailed request for quotes, forwarded them to

vendors and evaluated pricing

. Prepared and typed a variety of correspondences, reports,

forms,

and requests and sent them to appropriate department

. Organized and maintained files, records, and other related

materials

. Input part numbers, quantities, and OEM information into

database

. Negotiated vendor contracts to establish pricing,

certification, lead times, and compliance with regulations

and policies

. Conferred with vendors regarding requirements,

specifications, quantity, and quality of merchandise and

delivery schedules

. Executed follow-up with vendors to ensure on-time delivery

. Checked products for quality and accuracy

. Negotiated adjustments involving replacement of items not

conforming to purchase specifications and ensured

appropriate credit was received

. Shipped parts according to export laws and regulations

. Performed basic office duties; faxing, answering phones,

distributing mail, and buying office supplies

Islanders Surf and Sport, Buyers Assistant, Fort Walton Beach, FL

September 2007- January 2009

. Provided basic administrative support

. Scheduled appointments with vendors and maintained buyers

calendar

. Partnered with buyers, analysts, and vendors to maximize

sales and profitability

. Assisted buyers with selection of merchandise

. Reviewed and analyzed sales and inventory reports

. Compared and entered purchase orders with accuracy and

provided vendor follow-ups

. Managed surf class by adhering to a budget, placing orders,

and making markdowns

. Identified and frequently shopped competition

. Worked with buying team to develop and implement marketing

plan

. Loaded products to the web site and wrote accurate product

descriptions

. Demonstrated exceptional time management and problem

solving skills

. Took and distributed minutes from the weekly buyers meeting

Fulfillment Processor, Fort Walton Beach, FL

. Worked proficiently with Microsoft Office: Word, Publisher,

and Excel

. Displayed high level of competency with web browsers and

inventory databases

. Administered sales orders, invoicing processes, and

associated data entry

. Interacted closely with warehouse manager and staff

regarding orders

. Demonstrated acute attention to detail while working to

improve fulfillment procedures, website features, and

overall efficiency

. Proved to be highly adept at multitasking in busy, high

pressure environment

. Guaranteed customer satisfaction by providing the highest

level of attention

Banana Republic, Merchandise Presentation Supervisor, Destin, FL

March 2007- September 2007

. Interpreted detailed instructions to ensure visual displays

were executed according to company standards

. Accepted and processed merchandise shipments

. Greeted and assisted customers as needed

. Worked on cash register with speed and accuracy

. Followed merchandise and marketing placement initiatives to

meet sales goals

. Maintained the proper execution and placement of

merchandise markdowns

. Trained and assisted associates on applying company visual

standards

. Compiled figures, filed, and recorded weekly reports

pertaining to sales goals

Abercrombie and Fitch, Assistant Manager (Visual MGR), Destin, FL

August 2006- March 2007

. Supervised up to fifteen employees at a time

. Trained associates on register, visual standards, and

customer service

. Set priorities, assigned work, and organized work flow for

employees

. Enforced loss prevention and promotional standards

. Provided customers with excellent shopping experience and

service

. Maintained visual standards for store presentation

. Organized and oversaw seasonal floor sets with precision

. Changed displays on a weekly basis according to visual

guidelines

. Developed and delegated plans for improvement identified in

walkthroughs

. Opened and closed store reliably according to procedure

. Performed office duties such as filling out and filing

operational paperwork

. Counted down registers and accurately handled deposit

. Kept track of daily sales goals and motivated employees to

meet goals

Special Skills, Achievements, Awards

Computer skills MS Word, Excel, PowerPoint, Explorer

Dean's List Fall 2002, Spring 2003, Fall 2003, Fall 2004, Spring 2005,

Fall 2005

President's List Spring 2004, Summer 2004

Contact this candidate