Customer Service Manager

I VY PEMU- DUNN

**** * * * ****** RD. APT ***

MOBILE, AL. 36695.

PHN: 251-***-****

**/**/****.

EDUCATIONAL BACKGROUND

UNIVERSITY OF MOBILE 2006-2008

BACHELOR OF ARTS AND SCIENCES; MAJOR IN SOCIOLOGY,

M INOR IN ENGLISH LANGUAGE.

BISHOP STATE COMMUNITY COLLEGE: 2003-2006.

ASSOCIATES DEGREE I N GENERAL STUDIES; MAJOR IN

CRIMINAL JUSTICE

PRESENTATION NATIONAL H IGH SCHOOL 1993-1999.

H IGH SCHOOL DIPLOMA; GENERAL STUDIES.

WORK EXPERIENCE

WILLSERVICES I NTERNATIONAL; DBA EUNIQUE RESTAURANT

2003-2006

GENERAL ADMIN ISTRATIVE MANAGER

E NSURED THE RUNNING OF THE RESTAURANT, TRAINED NEW

STAFF I NFORMING NEW STAF OF THE BUSINESS POLICIES, THE

CASH REGISTER AND HANDLING STORE INVENTORY.

EXCELLENT AT DELIVERING ACCURATE CASH DEPOSITS TO THE

B ANK. MY SUPERVISOR HAD ABSOLUTE FAITH IN ME AS I WAS

T HE ONLY EMPLOYEE WHO TURNED IN ACCURATE CASH

B ALANCES AT THE DAY’S END.

WILLSERVICES I NTERNATIONAL; DBA P&T AUTO SALES 2006-

2009

ADMIN ISTRATIVE ASSISTANT

ENSURED OFFICE WAS ORGANIZED, TOOK INVENTORY AND

ASSISTED CUSTOMERS AS NEEDED. I EXHIBITED EXCELLENT

C USTOMER SERVICE.

SUPERVISOR: MRS. EUNICE ELEK IMA. PHN: 251-***-****

MCDONALD’S RESTAURANT 2009

SHIFT MANAGER

I ENSURED THAT THE NIGHT SHIFT WORKERS COMPLETED

T HEIR DUTIES. KEPT STORE CLEAN, AND EXHIBITED GREAT

C USTOMER SERVICE. TOOK INVENTORY AND MADE ACCURATE

CASH DEPOSITS TO THE BANK EVERY NIGHT SHIFT.

SUPERVISOR: MRS. SABRINA L INDSEY. PHN - 251-***-****

RYLA TELESERVE, INC. 2010 – PRESENT.

CUSTOMER SERVICE REPRESENTATIVE

COMPLETED 7 WEEKS TRAIN ING COURSE, ASSISTING

C USTOMERS WITH ALL I NQUIRIES CONCERNING CELLULAR

D EVICE ACTIVATION, EQUIPMENT UPGRADES AND BILL

E XPLANATIONS, PERFOMED TROUBLE SHOOTING OF QUIPMENT

A ND CALLING PLAN CHANGES AMONGST FULFILL ING ANY

OTHER NEED THE CUSTOMER PRESENTS AS IT CONCERNS

V ERIZON WIRELESS SERVICES AS I WAS TRAINED TO DO.

SUPERVISOR: TAMARA BOWLING

SKILLS:

EXCELLENT PEOPLE SKILLS, PROFICIENT IN OFFICE

ORGANIZATION, PROFFESIONAL CALL HANDLING WITH

PERFECT AVERAGE HANDLING TIME, UPKEEP OF PAPERWORK

A ND CLIENT CONFIDENTIAL INFORMATION.I AM EXCELLENT

AT COMPLETING MY DUTIES AND PAYING ATTENTION TO

D ETAILS. I AM VERY ORGANIZED AND TIME CONSCIOUS.

I HAVE BASIC COMPUTER KNOWLEDGE IN M ICROSOFT WORD

DOCUMENTS, M ICROSIFT OFFICE AND MANUAL FIL ING OF

DOCUMENTS.

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