Customer Service Manager
Resume:
Kevin Sustello
Honolulu, HI 98625
*********@*******.***
1
Highlights of Qualifications
. Over twenty (20) years experience in Transportation, Warehouse and
Logistics Management
. Over seventeen (17) years experience in staff supervision
. Excellent organizational skills
. Professional work ethic
. Dedication to quality
. Commitment to outstanding customer service
Relevant Experience
1/07- 1/10- Assistant Warehouse Manager-American Zettler, Aliso Viejo, CA
. Overall warehouse management/supervision
. Manage of all aspects of shipping and receiving
. Management/Supervision of staff
. Inventory accounting
. Purchasing of shipping supplies/ Vendor negotiations
. Schedule of all overseas container shipments
4/03 - 5/06 - Receiving Supervisor-R.R. Donnelly, San Diego, CA
. Distribution of all materials throughout the plant to ensure various
departments have timely, accurate available resources
. Receiving of all inbound shipments
. Manage ISO compliance
. Provide assistance to Press and Bindery crews as needed
. Train staff / WMS
. Safety committee member-Clamp/forklift certified
. Management of waste and recyclables/Hazmat operations: Ink and
solvents
12/99 - 10/01 - Distribution Manager-Mountain High Hosiery, San Diego, CA
. Coordinated shipments for all Federated customers. Additionally Ross,
Marshall's and all EDI orders
. Responsible for all Tommy Hilfiger retail orders and ship windows
. Coordinated quarterly inventory procedures (25,000 sku's)
. Restructured picking lines and implemented new pulling and packing
procedures to increase efficiency and productivity
. Supervised staff of 50 employees /WMS/ AS-400
. Performed employee performance and salary reviews
12/98 - 12/99 - Warehouse Supervisor-Yakima Products, San Diego, CA
. Monitor and evaluate all daily shipping operations; including all
custom documentation
. Set-up all new accounts/ Vendor negotiations
. Implemented "Clipper ship" system and provided employee training
. Supervised staff of 150 employees/ Inventory (20,000 sku's)
. Payroll /Customer Service /OEM training
. Performed employee performance and salary reviews
. QS-9000/ISO Work instructions / Training certification
10/96 - 10/98 - Traffic Coordinator-Republic Tool and Manufacturing Corp.
(Scott's Corporation) Carlsbad, CA
. Overall warehouse management/supervision
. Mailroom supervision
. Provided timely reports to multiple corporate departments
. Worked cooperatively with accounts payable to maintain timely and
accurate; invoices, purchase orders and inventory control/ (20,000
sku's)
. Set-up all accounts
. Tracking shipments / Customer Service
. Freight Rate Negotiation and quotations
. Purchasing materials / WMS
. RMA's
11/94 - 9/96 - Traffic Coordinator-Artifacts International, San Diego, CA
. Initializing freight carrier accounts/ Vendor negotiations
. Freight quotation and tracking/ AS-400
. Container shipments and Fee quotations
. Freight claims
. Coordinating all documentation for overseas shipments
Teamwork/Professionalism
. Dependable and reliable
. Well organized, resourceful, independent and decisive
. Cooperative and supportive
. Enthusiastic and motivational
. Lead/manage by example
. Completes all projects accurately and timely
. Ability multi-task
. Enjoy challenging and dynamic environments
1 Certifications
. Forklift and Clamp Lift certified
. QS-9000/ISO Training certification/QS-9000/ISO Work instructions
Education and Specialized Training
1979 -Graduate-Henry D. Sheldon high school, Eugene, OR
8/79 - 2/83 - United States Navy
. Safety training
. Fire Fighting
. CPR
. Personal Awareness
. Drug and Alcohol Awareness
. Sexual Harassment Prevention
. Damage Control
. Hazmat training-Dispatcher-Air Eagle-San Diego
Proficient in various computer applications;
. Windows
. Excel
. Word
. Outlook
. Visual Maintenance
. WMS
. AS-400
. Spectrometer
Recognitions
. Honorable Discharge
. Expeditionary Medal
. Sea and Rescue Medal
References
. Excellent references available upon request
Contact this candidate