Customer Service High School

NANCY KUTNER

**** ***** ** ***** *****, La Jolla, CA 92037

1422. *****.******@*****.***

EDUCATION

Courant Institute of Mathematical Sciences, New York University, New York,

NY,

M.S., Computer Science

Barnard College/Columbia University, New York, NY, B.A., Mathematics

Hunter College High School, New York, NY, NYS Regents Diploma

CONSULTANT: 1971 - present

Content and document-related advising; freelance editor, indexer, and

proofreader

- Consultant, documentation-related advising, and help with web presence

for companies including sports marketing firm, homeland security

consultancy, and group of landlords. Long-time board member and

secretary of Albany Tennis Club.

- Indexed and proofread college textbooks in Astronomy, Mathematics, and

Physics for publishers including Harvard University Press and

Brooks/Cole. Indexed books on topics including History, Economics,

Psychology, and Nutrition for publishers including Princeton University

Press and the American Psychology Association.

- Association for Computing Machinery Special Interest Group on University

and College Computing Services (ACM SIGUCCS) - Presented papers at

annual conferences (published proceedings) and served on Program

Committees as paper reviewer, track chair, and session chair. (Now

reviewing papers for Fall 2010.)

SENIOR INFORMATION CONSULTANT (2001 - 2008)

Senior Technical Editor, Documentation Coordinator, Technical Editor:

1977 - 2001

RENSSELAER POLYTECHNIC INSTITUTE (RPI), Troy, NY

Division of the Chief Information Officer (DotCIO)

Academic and Research Computing (ARC)

- Documentation - Technical writing and editing, training, communications,

and public relations - Using early desktop publishing to cutting edge

content management, wrote single page to multi-page technical

instructions for campus community. Newsletter editor. Initiated,

advised, and decided what was important and needed as well as the

appropriate format (print or web) and audience. Worked with subject-

matter experts. Prepared and taught classes on subjects such as

FrameMaker, PowerPoint, and using laptops and software.

- Help Desk - Began "behind the desk," then evolved to first line of

support for students, advising them, and producing technical how-tos and

FAQs.

- Consulting - Helped all members of the campus community - faculty,

staff, and students - with desktop publishing, thesis production, and

large-scale printing. Prepared reports and provided editorial assistance

to management and staff.

- Mobile Computing Program (MCP) Committee - RPI was the first college to

require all undergraduates to have laptop computers and also an early

adopter of computers in the classroom. Prepared RFP. Each year required

selection of laptop and a student purchase packet (brochure and multiple

forms and letters) for which I was responsible.

- Web Sites - Designed, maintained, and wrote content for various web

sites.

SKILLS/STRENGTHS

- Attention to detail; strong follow through; self-starter; meets

deadlines; quick learner; adaptable to new environments; works well

independently and as a teammate.

- Project management; problem-solving; editing; indexing; proofreading;

writing; publishing; consulting; customer service; teaching; web design;

graphic design; public relations.

- Microsoft: Word, Excel, and PowerPoint; Adobe: Acrobat, Dreamweaver,

Flash, Fireworks, Illustrator, InDesign, and Photoshop; LaTeX;

FrameMaker; UNIX; CSS; HTML; JavaScript; Strong programming background.

Contact this candidate