Technical Writer System

Anthony Bertero

Documentation and Online Help

MS Word, FrameMaker 7, Adobe Acrobat, Visio, RoboHelp, HTML, XML, C#,

Visual Basic, JavaScript, SQL Server, Dreamweaver

2009

ARB System Service, Torrance, CA

Independent IT Consultant

Designed web pages for download management; attended classes in C#,

database design, and graphics applications, currently taking a class in

system design (MIT Course 6.033: Computer Systems Engineering) online.

2008

Wonderware, Lake Forest, CA

Contract Senior Technical Writer

Wrote the API Reference Guide (FrameMaker 7) and Readme (HTML) for a

process control software toolkit; redesigned the documentation and

coordinated document formatting with offshore documenters; coordinated

documentation production with program management; participated in

documentation planning and design.

2006 - 2008

Serena Software, Woodland Hills, CA

Senior Technical Writer

Maintained user documentation for IBM mainframe-based code control

applications, including Installation, Customization, Administration, and

User Guides; converted documentation to XML.

2004 - 2006

RiverOne, Irvine, CA

Contract Senior Technical Writer

Wrote over 3400 pages of user and technical documentation for a supply

chain management system using MS Word, including Installation,

Customization, Administration, and User Guides; edited patent applications;

created online help from single-source documents; tested the system as it

was being developed; interviewed developers and Subject Matter Experts.

2003

RiverOne, Irvine, CA

Contract Senior Technical Writer

Wrote over 1100 pages of technical documentation for a supply chain

management system using MS Word; interviewed developers and SMEs, installed

and operated the product, and participated in test and QA, including online

help.

2000 - 2002

ARB System Service, Torrance, CA

Independent IT Consultant

Designed and documented a database interface (Oracle 9i) for a data

collection system; updated and maintained PC-based systems; attended

classes in computer hardware, HTML, PageMaker, MS Publisher, Dreamweaver,

and FrontPage.

1999 - 2001

Mintaka Technology Group, Los Angeles, CA

VP, R&D

Designed and coded the prototype of a code tracking and reporting system in

MS VB 5; wrote the initial database design; created and wrote the initial

patent application (the patent has been granted); participated in the

design of the SQL database (MSDE) for the product and wrote its data

dictionary; designed and supervised the implementation of the online help

using RoboHelp; designed, implemented, and executed the test plans and

procedures.

1998 - 1999

Bergen Brunswig, Orange, CA

Contract Technical Writer

Wrote the online help for an IBM Cobol/DB2 inventory control system using

TSO/ISPF; maintained and upgraded online documentation in RoboHelp.

Education:

B.A., Loyola University of Los Angeles

Diploma in Computer Programming, Control Data Institute, Los Angeles

Professional Organizations:

Past President, San Gabriel Valley Chapter, Society for Technical

Communication

Treasurer, Arbor Pines Home Owners' Association, El Monte, CA

Patent:

United States Patent 6,698,013

"A method and system for documenting and tracking user interaction with

computer readable code during modification or development of computer

software"

Publications:

"CICS/VS Release 1.7, Proposed External Changes," 4300 Quarterly, January -

March 1986

"CICS/MVS Release 1.7," Parts 1 & 2, Candle Computer Report, 1986

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