Customer Service Data Entry
Resume:
Darlene Horner
**** **** **** ******, *****, OK *4133
**********@****.***
Objective:
A position utilizing my skills and experience to learn and grow while
becoming a valuable part of a company.
NATCO Research and Development/Cameron, Manpower, Inc., Tulsa, OK 8/2006-
12/ 2009
Engineering Secretary
- Provided secretarial support for ten engineers and technical staff.
- Create and Updated Engineering Manuals using Microsoft Word, convert
to Acrobat for online use.
- Produced and revised engineering and electrical drawings
using Microsoft Visio.
- Prepared documents, presentations, PDF files, charts, graphs,
shipments, photography, and special projects.
- Produced PowerPoint presentations with test results for clients and
engineers meetings.
- Created graphic cards, memos, training certificates, special event
brochures.
- Assisted administrative secretary with phones, shipments,
reservations, invoices, filing, letters, memos, catering and
organizing travel arrangements.
- Provided customer service with clients developing good rapport with
clients.
Lab Assistant
- Prepared lab for testing by cleaning glassware, setting up lab
equipment and organizing lab.
- Assisted Chemist with oil testing by collecting, heating and
centrifuging samples.
- Documented test results with data entry to spreadsheets, photos of
samples, and microscopic results of water droplet separation for
client reports.
Hilti Corporation, Star Staffing Agency, Tulsa, OK 2004 - 2006
Credit
Department Assistant
- Obtained Home Depot UPS proof of delivery to collect account payments.
- Contacted trades and credit references for credit approval.
- Faxed statements and invoices to clients.
Tulsa Community College - TCC Connection Newspaper, Tulsa, OK 2004 -
2006
- Photographer for Tulsa Community College Connection Newspaper
MetLife Insurance, Adecco Temporary Agency, Tulsa, OK 2003 - 2004
Billing Assistant - Web Tech - Spreadsheet Format Specialist
- Assisted claims department with data entry to reduce backlog
- Organized and formatted Excel spreadsheets for entry into customer
database.
- Provided Web Tech support to customers and employees to register on
company website, reset passwords and created login ID.
TV Guide, Tulsa, OK 1998 - 2003
Customer Service Inbound Outbound Account Representative
- Supported customers with billing inquires, program needs and process
payments.
- Sold programming to C-band dish owners and converted customers to Dish
Network.
- Provided inbound and outbound Customer Service and sales of satellite
programming.
- Provided technical support to resolve customers programming and
equipment malfunction needs.
- Received awards for
- Attendance
- Recognized for Outstanding Customer Service
- Top Sales Representative of Month.
Citgo Petroleum Corporation, Tulsa, OK 1996 - 1998
Customer Service - Insurance Representative - Transportation Security
Assistant
- Provided Data Entry - Carrier Master that provided carrier loading
ability at terminals.
- Assisted with Inbound Calls for lube sales, lubes order entry and
credit verification.
- Approved carriers to access terminals for loading with verification of
insurance.
- Maintained carrier loading agreements
- Assigned national and in-house codes for new accounts.
- Coordinated special projects for management.
- Set up contracts system, loaded volumes for contract renewal with data
entry.
- Checked product availability for customers and ordered product.
- Printed and sent customer label orders for repackaging Citgo products.
- Received award for providing additional revenue, reduced expenses and
annual benefit exceeded $20,000.
- Award for cutting processes in half time, eliminating duplication of
processes.
Central and South West Services, Tulsa, OK 1994 - 1996
Executive Assistant - Word Processor
- Provided support to Director and six Engineers while meeting
deadlines.
- Produced, updated and distributed Instruction manuals for field
representatives.
- Composed correspondence, scanned and imported graphics for charts,
newsletter and manuals.
- Welcomed vendors, distributed mail, coordinated catering, made travel
arrangements, ordered supplies, answered phones, scheduled meetings,
handled data entry, updated filing system and library.
Baker Oil Tools, Broken Arrow, OK 1987 - 1994
Department Assistant - Secretary NC Programming
- Provided support for 13 NC Programmers.
- Maintained weekly and periodic charts for programmers on productivity,
reconciling, variance, scrap and weekly time sheets.
- Responsible for Data Entry, travel arrangements, order supplies,
answered phones, scheduled meetings.
- Recognized for 6 years perfect attendance with less than .04% absence
rate over a 7 year period.
- Took initiative to learn various word processing, spreadsheet and
graphics packages.
- Recognized for ability to juggle multiple tasks, take on new
challenges and learn quickly.
Education - Special Skills
Tulsa Community College:
Accounting Associates Degree,
Liberal Arts Associate Degree - Major Biology
Who's Who Among Students Honors Award
Computer Skills:
Microsoft Office, Word, PowerPoint, Excel, Visio, Outlook, Picture
Manager
Adobe Acrobat Professional, Acrobat Reader,, Photoshop CS3
Indesign CS3, Solid works, Windows Paint, SAP,
Typing, Data Entry 10-Key touch w/1265 strokes
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