Customer Service Representative
Resume:
Beatrice T. Joczik
****.******@*****.***
Experience
Marshalls, 10993 San Jose Boulevard, Jacksonville, Florida 32223 904-***-****
Customer service representative. I would greet customers and determine what each customer wants or needs.
Ticket, arrange and display merchandise to promote sales. Recovered stock prior to closing. Received new stock
when shipment arrived. Help customers try on or fit merchandise.
North Florida Stump Grinding, LLC, 3725 Linjohn Road, Jacksonville, Florida 32223 904-***-****.
Office administrator/Customer service representative/Data Entry. Calling on new & existing customers.
Received telephone requests for price quotations, purchase orders, order changes, adjustments, and
cancellations directly from domestic customers. Maintains contact with customers to give them the best possible
service. Contacts distributors to locate requested items in order to meet customer's delivery requirements.
Scheduled delivery appointments for residential building distributors and wholesalers. I scheduled appointments
for residential and commercial accounts. Handled accounts receivable and payable and was responsible for bank
transactions.
Walker Caribbean, Inc., 650 Park Street, Jacksonville, Florida, 32204, 904-***-****.
Office administrator/purchaser/Data Entry . Extended quotes, confirmed orders and invoices to my Caribbean
clients. Faxed, emailed inquiries and purchase orders to vendors across the United States. Scheduled deliveries
at ports of destinations to the Caribbean. Maintains files and posts activity such as change notices, scheduling
changes, partial shipments, and credit changes. Handled accounts receivable and payable and was responsible
for bank transactions.
Pep Boys, 919 Lane Avenue, Jacksonville, Florida, 32205, 904-***-****.
Dispatcher / customer service representative. Received orders and delegated couriers to customers, tracked
drivers to scheduled next delivery appointment .Greet customers. Count money in cash drawers at the beginning
of shifts to ensure that amounts are correct and that there is adequate change. Issue receipts, refunds, credits, or
change due to customers. Maintain clean and orderly checkout areas. Process merchandise returns and
exchanges. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Resolve customer
complaints. Stock shelves, and mark prices on shelves and items.
Steak & Ale Restaurant, 8406 Blanding Boulevard, Jacksonville, Florida, 32244 904-***-****.
Office administrator/server. Ran activity reports for daily operations, W2 tip reports, payroll, handled bank
transactions, food and beverage inventory, scheduled wait staff, coordinated private events and placed orders to
corporate supply for daily needs. Present menus to patrons and answer questions about menu items, making
recommendations upon request. Serve food and/or beverages to patrons. Check with customers to ensure that
they are enjoying their meals and take action to correct any problems. Prepare checks . Stock service areas with
supplies such as coffee, food, tableware, and linens.
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