Customer Service Medical Billing
Resume:
Crystal Jones
Jacksonville, FL 32209
Email:**********@***.***
QUALIFICATIONS
Customer support professional experienced working in fast-paced environments demanding strong organizational,
technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service.
Confident and poised in interactions with individuals at all levels. Detailed-oriented and resourceful in completing
projects; able to multi-task effectively Capabilities include:
1. Extremely productive in a high volume, high stress environment
2. Accustomed to working in a fast paced environment with ability to think quickly and successfully handle difficult
clients and situations
3. Well organized and highly efficient-working in a multi-task environment
4. Substantial experience and understanding skills in customer service
5. Able to make fast responses and correct decisions
EXPERIENCE
12/2006-9/2009
New York City Police Department New York, NY
Police Administrative Aide
Completed police reports from civilians regarding harassment, domestic incidents, criminal mischief, fraud etc, in the
124 room . Answered telephone/switchboard for precinct. Responsible for sending sector cars to various
investigations, such as noise disturbances, domestic violence issues, burglary, etc, as per desk officer. Also calling in
force figures to borough command. Notifying TARU of cameras that were inoperable. Print out daily logs for sector
cars jobs. Taking sick or vacation request from civilians and mos. Vouchering items brought into precinct by civilians
and officers. Responsible for collecting data to complete police, domestic incident, missing, traffic, and aided reports
from civilians and using computer software to generate complaint numbers. Update and synopsize daily reports for
crime statistics. Tying memos, forty nines, and missing reports. Set alarms on stolen vehicles while making
notifications to appropriate departments. Input vehicles that have been towed or repossessed into system. . Also
responsible for duplication, collation, sequencing and verifying accuracy. Maintain work schedules, changes and leave
of absences of detective squad. Overlooking accuracy and completion of detective squad cases.
3/2005-4/2006
TransCare Ambulance Brooklyn, NY
Call Receiving Operator/Clerical Assistant
Conduct patient interviews to elicit information for accurate prioritization for ambulance and/or ambulette service.
Communicate with physician’s administrators, and other clinic or lab personnel in providing transportation for patients
via ambulette and/or ambulance to doctor’s appointments, nursing homes, and wound care and rehabilitation programs.
Access customer accounts from several computer programs that interprets and explain charge policies, procedures,
special programs and rates. Process billings to patients and third party reimbursement claims using AS400 billing
program. Duties also include preparing and/or processing documents; review for accuracy and completeness. Writes or
drafts correspondence, reports, documents and/or other written materials. Types and prepares reports or other written
materials from source documents. Maintains and/or creates files or record keeping systems. Sorts, labels, files and
retrieves documents, or other materials. Edits written material for accuracy, format, and arrangement of material. Other
tasks as assigned.
12/2001 - 9/2002
First Transit(MTA Access-A-Ride) New York, NY
Transit Control Officer
Responsible for communicating and understanding customer issues that were related to their transportation services.
Resolve travel problems by working with carrier and/or supervisors. Monitor information from 2-way radio. Authorize
trips outside of Access-A-Ride when necessary. Use the dispatching software AS400 to review scheduled information.
Complete records concerning problem resolutions. Also responsible for scheduling emergency trips for stranded
passengers.
9/1998 - 5/1999
Edward Waters College Jacksonville, Fl
Clerical/Research Assistant
Gave clerical support such as faxing, filing, replicating, answering phones and general typing to the Assessment and
Research Center administrative staff. Also assisted in the distribution and collection of questionnaires to students and
faculty at Edward Waters College. Assisted in compiling data such as statistics of students enrolled based on race,
gender, and age. Yearly graduation percentages, average length of time students need to achieve bachelor degrees,
number of students enrolled in developmental and college courses for yearly reports. Duties also include preparing
and/or processing documents; review for accuracy and completeness. Update information and/or evaluate against
policy, compare elements for consistency or logical relationships, etc. Writes or drafts correspondence, reports,
documents and/or other written materials. Types and prepares reports or other written materials from source
documents, transcription, etc. Retrieves data found in databases to generate requested reports. Maintains and/or creates
files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials. Edits written material
for accuracy, format, and arrangement of material. Analyzes, summarizes and/or reviews data; report’s findings,
interprets results and/or makes recommendations. Receives researches and responds to incoming questions or
complaints; provides information. Reviews data, records and files for detail and accuracy. Other tasks as assigned.
EDUCATION
6/1997
Redirection High School Brooklyn, NY
Honors/Awards-Social Studies Award, Academic Achievement Award presented by the New York City councilman.
9/2002 - 1/2003
College of Staten Island Staten Island, NY
Second year-Social Work Major
SKILLS
Computer skills, word processing, data entry, Microsoft Word, Excel, Outlook, Corel Presentations, Word Perfect,
Access, Medical Billing, Ecin, Epaces, IDX Scheduling, PBX Switchboard
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References Available Upon Request
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