Sales Project Management
Resume:
Richmond, NH *****
Richard A. Baird, MBA,
MCITP, MCSE, VCP, EMC
*********@*******.***
SENIOR MICROSOFT DELIVERY CONSULTANT
PROFESSIONAL PROFILE
• Passion for, and in-depth experience in, designing, building, deploying and supporting large
world-class enterprise-level Microsoft solutions – focusing on all aspects of Active Directory and
Exchange Server integration.
• Strong record of success creating robust IT architectures for up to 30,000 users while
providing process excellence.
• Generated significant revenues by engaging business partners and vendors, increased
profitability by negotiating infrastructure contracts, streamlining hardware acquisitions and
software licensing.
• Set the vision for world class IT infrastructures that are robust, scalable and changeable,
created and implemented sound business development plan which generated consistent
measurable growth.
• Led, managed, motivated and coached high-performing award-winning teams based on world
class cultural attributes and behaviors in all interactions.
• Educated and provided guidance to executives and governing groups within organizational
structure.
PROFESSIONAL EXPERIENCE
AdvizeX Technologies, LLC Burlington, MA 2005-present
Senior Microsoft Delivery & Pre-Sales Consultant
Providing pre-sales, post sales and implementation services for clients. Providing senior technical leadership
through all project stages for small and large scale desktop management deployments, migrations, virtualization
and core infrastructure deployment utilizing the latest Microsoft technologies. Oversee and manage all phases
of projects – architecture, implementation, deployment and of directory services (LDAP, Novell, Lotus Notes,
Linux, SUN), messaging (Exchange, Notes, GroupWise, MiraPoint), network support and desktop engineering.
Major Contributions:
• Subject matter expertise and deployment experience in Microsoft Solutions Framework,
Windows Server 2000-2008 including Active Directory, Exchange 2010, 2007, 2003, Outlook,
SharePoint, SQL and Office Communications server technologies. Completed 98% of all projects on-
time and under budget.
• Responsible for working with account executives to drive new Microsoft solutions opportunities
in their Regions. Focus on Microsoft Packaged Services offerings: EDPS, SDPS, DDPS. Expanded
sales offerings within Northeast region.
• Participate in customer facing meetings to determine business and technical requirements that
align
with client needs. Directly closed 94% of pipeline opportunities.
• Provide 3rd Tier Level Support working with problem tickets to resolve daily email incidents including
Outlook, mail flow problems and performance issues.
• Develop Solutions Proposals including Long-Term Strategic Plans and Disaster Recovery Plans
which exceed customer expectations and produce consistent and . Achieved 99% customer approval
rating.
• Working with the Sales team to manage through the pipeline and closing the opportunities
• Working with the Project Management to ensure the services are implemented and delivered as
scoped.
Answerthink Inc. Philadelphia, PA 1990-2004
Microsoft Delivery Manager
Responsible for leading teams of services professionals toward profitable and sustained high-quality delivery of
services to customers. Manages the supply and delivery of Microsoft Framework. Focused on Delivery
Management, including Resource Management, overseeing Architects, Consultants, PMs and TAMs within the
Microsoft practice.
Major Contributions:
• Built, motivated and retained highly skilled team of 7 FTEs and 12 consultants.
• Oversee the entire Microsoft infrastructure including structuring of consulting engagements and support
contracts to ensure they are properly scoped to meet the customer’s requirements profitably.
• Implemented Project Management best practices methodology to increase IT operational efficiency by
53%, reduce project costs by 24% and shorten project deadlines.
• Developed strategic alliances with several key vendors. Renegotiated software licensing into Enterprise
Agreements thus decreasing annual licensing costs by $1M.
• Drove migration plan from Novell GroupWise 6.5 to Microsoft Exchange 2007. Instituted hospital-wide
use of team collaboration via Microsoft SharePoint thus decommissioning several redundant clinical
applications. Saved $3M by this consolidation.
• Reviewed the current portfolio of engagements and contracts regularly to ensure delivery was on track
within approved scope and scope changes were properly handled.
EDUCATION
Saint Joseph’s University, 1993-1994 - M.B.A. in M.I.S., Dean’s List
Villanova University, 1986-1990 - B.S. Accounting
Villanova University, 2008 - Master Certificate in Applied Project Management
CERTIFICATIONS
MCITP – Windows Server 2008, Enterprise Messaging Administrator 2007
MCSE – Windows 2003 / Windows 2000 / NT 4.0
VCP – VMware vSphere, VMware 3.5
EMC – SourceOne Email Management Administrator v6.5
PMP – currently pursuing the Project Management Professional (PMP) exam
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