Manager Customer Service
Resume:
KEVIN KRASULAK
**** *.*. ****** ***** Court Stuart, Florida 34997
*.********@*******.***
Supply Chain, Operations, Distribution, Customer Relationship Management
Production and Efficiency Optimization ? Multi-Million Dollar Budget
Management ? Strategic Planning and Logistics Management ? P&L
Accountability ? Strategic Contract Negotiation ? Regulatory Compliance
Oversight ? Project and Assignment Management ? Multiple Project/Location
Management ? Process Improvement ? Facilities Management ? Document
Control ? Supplier Agreements ? Organization/Team Leadership
Work Experience
HD SUPPLY, UTILITIES (Revenue $1 Billion) WEST PALM BEACH, FL 2006-
2009
Nations largest distributor of electrical utilities products to all major
power companies.
Branch Operations Manager/Branch Manager
. Executive leadership of operations, budgeting, customer service,
warehousing, distribution, and strategic planning.
. Demonstrated excellence in inventory, shipping and receiving,
warehouse logistics and safety.
. Facilitated the strategic planning that lead to the relocation and
opening of a new 20,000 square foot facility located in West Palm
Beach.
. Led the customer resource team that identified and assisted in the
development of customer based solutions.
. Collaborated and liaised with key business leaders to direct long-
term projects crucial to customer satisfaction and success.
. Complete P&L control along with EBITDA and ROIC managed success.
. Managed 4-9 employees.
. Reported to the Regional Operations Manager and Vice President of
Sales.
Key Accomplishments:
. Propelled operational performance from 35% to 94.7% in less than
six months.
. Conceived and developed customer based solutions that were
integrated company wide.
. Strategically devised and led resource re-allocations and
reductions to revamp productivity.
. Conceptualized and implemented procedures that led to a less
than 1% error rate.
. Evaluated and launched current procedures to control inventory
loss and damage.
FRESHCO, LTD. (Revenue $2 Million) FT. PIERCE, FL 2003-2006
Manufacturer of Indian River Select Orange and Grapefruit Juice. Co-packed
for Coca-Cola North America and IN-Zone.
Plant Manager (2005-2006)
. Strategically responsible for the complete operation of a high-
speed bottling and extraction facility.
. Managed all departments and personally responsible for product
creation and distribution.
. Coordinated and liaised with all co-pack customers to insure
regulatory compliance and satisfaction for both on-site and off-
site manufacturing of products.
. Assessed all products prior to release to insure the highest
standards.
. Managed 30-50 employees.
. Reported to the CEO and President.
Key Accomplishments:
. Conceived, developed, and implemented current Standard Operating
Procedures for all departments. (Purchasing, Scheduling,
Shipping and Receiving, Inventory Control, Bottling, Extraction,
Blending, QC/QA, and Maintenance)
. Spearheaded and directed the creation of the current HACCP plan.
(HACCP is a FDA required, science based system to help prevent,
reduce, or eliminate hazards in food products)
. Served as the audit liaison for all co-packers
KEVIN KRASULAK ? Page 2 ? *.********@*******.***
FRESHCO, LTD. cont.
Production Manager (2003-2005)
. Directed the day to day responsibilities of the supply chain.
. Maintained and assessed the operations of Purchasing, Scheduling,
Shipping and Receiving, and Inventory Control.
. Instituted and aligned training/developmental programs to increase
productivity and JIT processes.
. Reviewed and assessed customer service practices and best
practices.
. Evaluated and monitored current/future supplier contracts.
. Managed 10 employees.
. Reported to the Vice President of Operations.
Key Accomplishments:
. Strategically evaluated and resolved massive inaccuracies in
materials reporting to current co-pack customers resulting in a
6% savings in the total operating budget.
. Implemented a vendor grading system to insure best price and
service from current and future suppliers.
. Achieved a 95% audit success rate on all customer based audits.
CHENEY BROTHERS, INC. (Revenue $347 Million) WEST PALM BEACH, FL 2000-
2003
Logistics Manager (2001-2003)
. Launched and managed the inbound logistics department.
. Negotiated with vendors and 3PL providers to achieve freight
savings on all inbound deliveries.
. Evaluated potential carriers and lanes to maximize savings based on
geographic areas.
. Managed 3 employees.
. Reported to the Director of Purchasing/Vice President
Key Accomplishments:
. Propelled savings from $250 thousand to $1.2 million in one
year.
. Enhanced backhaul program to utilize current fleet and help
offset transportation budget.
. Collaborated with IT developers to improve current operating
platform.
Purchasing Agent (2002-2003)
. Managed and monitored over 50 vendors.
. Devised and integrated product development processes and elevated
the development of new products to add to our current catalogue.
. Propelled visibility and profitability of product evolution through
creative strategy development.
. Negotiated and secured pricing contracts to insure a competitive
share of the market place.
. Reported to the Director of Purchasing/Vice President.
Education
VALENCIA COMMUNITY COLLEGE
ORLANDO, FL 1996
Degree: A.A. FILM AND TELEVISION TECHNOLOGY
Training and Certifications
HACCP, ISO
ERP AND OTHER SOFTWARE EXPERIENCE
. SAP, QuickBooks, Microsoft Word, Excel, Access, Power Point, Visio,
and Outlook, AS 400, Citrix, Kronos.
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