Customer Service Manager

Dewanda A. Yates

**** ******** **** . *******, ** . 901-***-**** . ***********@*****.***

Objective

To utilize my customer service skills, broaden my horizons and have

opportunity for growth and advancement.

Education

. H.S graduate, Overton High School 1996-1998

. University of Memphis 2004-current

.

Skill Profile

. Well organized and detail oriented

. Assumes responsibility and a willingness to learn

. Diverse while maintaining a positive attitude and encouraging a team

effort

. Windows 95-XP, Microsoft Word, AccuTerm and Excel

. 10-key Data entry input of 17000 k.p.h.

. Self-starter and Self-motivated

. Client relations requiring highly developed communication skills

. Ability to type 60 words per minute

Professional Experience

Data Processor August 2004-May 2010

Stoneriver, Memphis, TN

. Post payments to correct patient's account as noted on EOB

. Post declined medical payments to correct patients as noted on EOB

. Balancing batch totals entry totals.

. Error correction for A/P.

. Meeting timely deadlines for check remittance department.

. Assisting others with posting or researching problems.

. Scan paper batches into images.

Office Assistant

B-Way, (Talent Force Temporary) Memphis, TN June 2003-August 2004

Set up new hire packets

Assisted H.R. Manager with Orientation

Created cans in the warehouse

Filed Medical Documents

Multi-office duties

Leasing Agent

Edgewood Management, Memphis, TN May2001-June 2003

Lease Apartments to future residence

Inspect apartments before move-in and after move-out

Assisted Office Manager with multi-office duties

Handled customer complaints

Handled Section 8 and worked with Memphis Housing Authority on

certain units

References available upon request

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