Customer Service Manager
Resume:
Michael W. Waggy
**** ******** **. **** *****, IN
Email: ********@*****.***
Objective
Management position where I can effectively utilize my expertise in human
relations, project management, and staff recruitment and retention.
Skills
> Excellent customer service skills.
> Having energetic personality, which inspires co-workers to reach
goals.
> Excellent communication and writing skills
> Able to sell in a retail environment.
> Proficient with computer programs, such as Microsoft Word,
Microsoft Excel, and the Internet.
> Having management experience.
> Excellent interpersonal skills
> Sales and Goal oriented.
Work Experience
Fraternal Order of Eagles #248 March 2010-Present
Kitchen Manager
> Ensures that all stations remain stocked before and during the
meal period.
> Prepare and plan daily kitchen specials.
> Keeps kitchen, dish, and storage areas clean and organized.
> Places food and supply orders as directed.
> Receives product by verifying invoice and freshness of
merchandise.
> Sets excellent customer service and work examples.
> Actively participates as a member of the management team.
> Manages staffing levels throughout shifts.
Walgreen's; Daytona Beach, FL July 2003-August 2009
Assistant Manager
> Maintain inventory levels based on goals provided by the
corporate office.
> Order the required merchandise to maintain store
requirements.
> Teach and train employees their jobs and expectations to
enable them to provide exceptional customer service.
> Plan and purchase merchandise for events and holidays.
> Develop and maintain relationships with vendors to ensure
inventory levels meet demand.
> Maintain books and records of store ledgers, invoices, and
pharmacy records.
> Process cash and checks to be deposited at the bank via
Brinks.
> Process payroll and create schedules for employees to
insure proper staffing needs.
> Certified as a Pharmacy Technician.
Eastern Fire Protection; New Smyrna Beach, FL June 2001-July
2003
Foreman
> Inspect, examine, and test installed systems and pipelines,
using pressure gauge, hydrostatic testing, observation, or
other methods.
> Modify, clean, and maintain pipe systems, units, fittings,
and related machines and equipment, following
specifications and using hand and power tools.
> Cut and bore holes in structures, such as bulkheads, decks,
walls, and mains, prior to pipe installation, using hand
and power tools.
> Select pipe sizes and types and related materials, such as
supports, hangers, and hydraulic cylinders, according to
specifications.
> Lay out full-scale drawings of pipe systems, supports, and
related equipment, following blueprints.
Sonny's Bar-B-Que; Ormond Beach, FL April 1996-June
2001
Kitchen Manager
> Ensures that all stations remain stocked before and during the
meal period.
> Verifies that kitchen staff follows all recipes and potions
servings correctly.
> Keeps kitchen, dish, and storage areas clean and organized.
> Places food and supply orders as directed.
> Receives product by verifying invoice and freshness of
merchandise.
> Hires and trains employees to company standards.
> Sets excellent customer service and work examples.
> Actively participates as a member of the management team.
> Manages staffing levels throughout shifts.
> Oversees kitchen labor and food cost to budgetary requirements.
Educational Background
Osceola High School; Seminole, FL Conferred: June 1994
High School Diploma
> Cross Country
> Football, Basketball, and Baseball
Daytona Beach Community College; Daytona Beach, FL August 1998-
January 2000
> Completed some general education courses
Contact this candidate