Customer Service Sales

KAREN M. PELKEY

**** ***** *** *

Brooklyn Center, MN 55429

(H) 763-***-**** (C) 612-***-****

***********@***.***

SUMMARY OF QUALIFICATIONS

Highly resourceful sales management professional who thrives in a

competitive retail sales environment. Applies excellent communication,

time management and organizational skills to meet team goals. Proven track

record in managing staff, training, scheduling, and performance evaluation.

Possesses exceptional customer service and problem solving skills.

PROFESSIONAL EXPERIENCE

Event Manager

2007 to present

Club Demonstration Services Inc.- Maple Grove, MN

Responsible for directing and coordinating warehouse activities relating to

successful events, promotions and sales of vendor product. Ensures member

service is maintained at a high level at all times.

. Performs management duties including, hiring, training and evaluating

a staff of 36

. Trains staff in food safety, sanitation, product preparation, policy

and procedures. Counsels and coaches staff on such policies and

procedures.

. Acts as a liaison with Costco management, CDS management, vendors and

staff.

. Accurately reports daily event results to payroll, accounting and

corporate office.

. Achieves and frequently exceeds financial goals and guidelines.

Achieved an 18% increase in sales for 2009 and a 2% decrease in labor

costs.

. Prepares work schedule and directs all activities of sales advisors

. Conducts the purchases of event product, orders supplies and

equipment

. Assisted at 3 Midwest Costco Grand Openings

ISS/ Merchandiser

2004-2007

Mulberry Neckwear Inc.- Minneapolis, MN

Responsible for the in-store sales and merchandising of Mulberry products

at Macy's

Primary focus was to sell Mulberry products and to provide excellent

customer service and clientele development.

. Achieved aggressive sales goal.

. Built professional working relationship with sales staff and

management.

. Provided product knowledge training and promoted brand awareness.

. Ensured optimum product placement for all lines and monitored

inventory.

. Communicated stock levels or stock issues with the Regional Manager.

Selling Specialist

2001-2004

Aramis, Inc.- Minneapolis, MN

Responsible for merchandising, maintaining visual standards and selling

products to Herberger's clients in 6 area stores.

Coordinated and managed in-store promotional events.

Communicated new product launches and future promotions with upper

management.

Retail Sales Coordinator

2002-2004

Clarins Fragrance Group-Minneapolis, MN

Responsible for merchandising, maintaining visual standards and selling

products to Marshall Field's guests in 3 area stores.

Coordinated and managed in-store promotional events.

Trained sales staff on product knowledge, suggestive selling and

superior customer service; supported sales staff to achieve sales

goals

Maintained proper mix of products and inventory levels to maximize

sales.

Cosmetics and Accessories Sales Manager

2000-2001

Herberger's - Roseville, MN

Managed the recruiting, hiring, training and scheduling for a staff of 38

selling associates and counter managers. Conducted annual performance

appraisals.

. Responsible for merchandising, maintaining visual standards and effective

sale set up.

. Achieved $3 million sales goal for the Cosmetics, Fragrance, and

Accessories departments by developing sales team

. Attained a 98% rating on the Mystery Shopping Report

. Role modeled superior customer service and clientele development that

resulted in a 3% increase over sales plan for the season.

Cosmetics and Better Sportswear Sales Manager

1999-2000

Herberger's - St. Cloud, MN

Responsible for recruiting, hiring, training, and scheduling a staff of 24

selling associates and counter managers.

. Achieved company's highest sales percentage increase within 10

months.

Men's Fragrance Counter Manager

1993-1999

Macy's West - Bloomington, MN

Responsible for daily operation of the Men's Fragrance Department including

scheduling of part-time and full-time employees, product merchandising,

problem solving and team building.

. Exceeded sales goal by 15% in 1999.

. Promoted company policies and procedures to ensure excellence in

customer service.

. Provided outstanding client/customer service including clientele

development.

. Selected as 1998 Employee of the Year and member of new hire training

program.

Cosmetics Counter Manager 1992-

1993

Macy's West - Bloomington, MN

Responsible for daily operation of Shiseido cosmetic line including

scheduling of employees,, merchandising, problem solving, staff training

and development.

. Achieved monthly sales goal and provided outstanding client/customer

service including clientele development.

. Coordinated in-store promotional events.

EDUCATION

. University of Minnesota - Minneapolis, MN Education and Child Psychology

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