Customer Service Representative

Location:

Posted:

August 29, 2010

Sabrina D. Hill

Lagrange Ga *****

**************@*****.***

Summary: Well-organized and efficient.

Experience: American Home Shield Lagrange, Ga

Customer Service Representative 01/2008 to Present

Obtained and examined all relevant information in order to assess

validity of complaints and to determine possible causes, such as

extreme weather conditions that could increase utility bills.

Kept records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken.

Contacted customers in order to respond to inquiries and to notify

them of claim investigation results and any planned adjustments.

Resolved customers' service and billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills.

Ordered tests that determined the causes of product malfunctions.

Reviewed insurance policy terms in order to determine whether a

particular loss was covered by insurance.

Solicited sale of new and additional services and products.

Referred unresolved customer grievances to designated

departments for further investigation.

Completed contract forms, prepared change of address records,

and issued service discontinuance orders, using computers.

Rutledge State Prison Columbus, Ga

Correctional Officer 11/2005 to 01/2008

Prepared and maintained case folder for each assigned inmate and

offender.

Informed offenders and inmates of requirements of conditional

release, such as office visits, restitution payments, educational and

employment stipulations.

Provided offenders and inmates with assistance in matters

concerning detainees, sentences in other jurisdictions, writs, and

applications for social assistance.

Education: Columbus State University Columbus, Ga

pursuing B.A. in Communications 1/2007 - 12/2009

References: Available upon request