Customer Service Systems

PETER DANG

**** ****** ****** ~ Arleta, CA *****

(818) 767 - 1324 / W: (909) 607 - 3393 ******@*****.***

DESKTOP SUPPORT / SYSTEMS ADMINISTRATION SPECIALIST

Accomplished, multi-faceted IT Professional with strong experience

planning, implementing, and supporting mission-critical MIS. Adept at

migrating and designing/administering antiquated servers. Excellent

customer service skills; focuses on positive communications and partnership

approach to enhance group success. Fluent in English. Also skilled in:

. Antivirus and FTP Administrator

. Terminal Server and Imaging System Migration

. Windows Server Configuration/Administration

. File and Legacy Data Systems Migrations

. Systems Security & User Access Management

. Local/Remote Systems Administration/Control

. Printer Systems Migration/Administration

<

TECHNICAL SKILLS

Productivity, Support, & Networking Tools:

F-Secure Trend RDP Fluke McAfee

VirusScan

Norton HEAT Footprints MS Active TCP/IP,

AntiViru Directory WINS, DNS

s (AD)

DSL Ethernet Cat-5 VPNs, Cisco

DHCP Switches,

Periphera

ls

Platforms, Operating Systems & Hardware:

MAC Win Win MS DOS IBM

8x/9x/10x 2000/NT/2003 3x/95/NT/2000/X

Servers P Workstations

DELL

PROFESSIONAL EXPERIENCE

CLAREMONT MCKENNA COLLEGE (www.cmc.edu), Claremont, CA 2000 - Present

Information Systems Specialist, User Support Services

User Support

. Assist End Users with their computer problems.

. Set Up new systems, maintain in-use computers, upgrade old systems

with hardware and software.

. Configure thin clients as well as trouble-shoot problems connecting to

the Terminal Server.

. Create base images for new computers as well as backup existing

computers.

. Troubleshoot hardware as well as software issues for the end users.

. Spec out new computers for the coming fiscal year to replace old

computers.

. Activate network ports and assist network specialist in toning the

network ports for static or DHCP

. Use Admin tools to unlock/lock user accounts, Remote Desktop to solve

end user's problems, and MSC to use local policies on client's

workstations.

. Also, create batch files to connect end users to their designated file

server and printer.

. Modify registry files to modify behavior of the workstations.

Server Administration

. Maintain the primary as well as the backup print servers.

. Control or maintain the IST File Server content.

. Responsible for the maintenance and operation of the Anti-Virus

Server.

PETER DANG Page Two

. Build and maintain the RIS Server.

. Maintain the Applications and scripting on the Terminal Server.

. Create and maintain FTP server

Training

. Train Staff and Faculty members on the use of the PDA as well on the

use of the Thin Client.

. Hold a training session on new fiscal year desktop and laptop

computers

. Mentor or train new User Support personnel for a couple of months.

NETVANTAGE, El Segundo, CA 1997 - 1998

End User Support

. Assisted End Users with computer problems, set up, maintenance and

upgrades.

EDUCATION & CERTIFICATIONS

IBM CORPORATION, IBM Certified Administrator, 2004

CompTia, A+, 2004

CAL STATE UNIVERSITY, LOS ANGELES Bachelor of Science Degree in Computer

Information Systems, 2000

TRAINING / TESTING

IDT & PROMETRIC TESTING CENTER, A+ Hardware/Software, 2004

COMPUTER SERVICES, CCNA, 2004

QUICKSTART TECHNOLOGIES, MCSE 2000, 2003

Contact this candidate