Software Technician

Ryan Schaefer

*************@*******.***

EDUCATION

Minnesota Resource Center, Minneapolis MN March 2003

A+ Certification

. COMP TIA A+ Certified Professional, ID# COMP001001202298

Century College, White Bear Lake MN May 2003 Associate in

Science Degree

. Software Technologies

TECHNICAL SKILLS PROFILE

. Software installation and troubleshooting:

o DOS, Windows 95/98/Me, Windows NT/2000, Windows XP

. Software utilities:

o Norton System Works, Ghost, PC Anywhere

. Microsoft Office 2000 Applications:

o Word, Excel, Access, PowerPoint

. E-Mail Applications:

o Outlook, Lotus Notes

. Internet Software:

o Internet Explorer

. Hardware experience:

o Hard drives, system boards, memory management, expansion cards,

keyboards, displays, printers, multimedia, drivers, modems, NIC

cards, sound cards, video cards, motherboards, monitors,

laptops, flash drives, encryption, problem resolution,

customizing hardware/software to user specifications

EXPERIENCE

U.S. Fish and Wildlife 7/23/07 - Present

IT Intern

. Install encryption software in laptops and flash drives, image PCs and

laptops

. Migrate user data between computers, assist with troubleshooting,

degauss hard drives

. Organize paper documents and files

Wells Fargo 6/17/08 - 1/6/09

PC/LAN Analyst 1

. Scrubbed hard drives, tested monitors, swapped hard drives and memory

between PCs

. Sorted computer hardware in inventory, assisted in updating software

inventory list

Minnesota Resource Center 6/9-9/25/03 & 3/26-7/19/07 Computer

Technician Intern

. Installed Software, imaged PCs

. Assisted with troubleshooting and networking

Smith Micro Technologies 10/6/03-3/19/05

Computer Technician

Resource Recovery Technician

. Repaired used computers with replacement parts, imaged PCs

. Sorted hardware and wiped hard drives preparing used computers for re-

sale or recycling

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