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Customer Service Representative

Location:
Lubbock, TX, 79411
Posted:
August 29, 2010

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Resume:

Carol Ann Forrest

**** * **** ******

Lubbock, TX 79411

806-***-****

Objective: To continue to grow with a company in a challenging and rewarding

capacity.

Experience: CONVERGYS LUBBOCK, TX

CUSTOMER SERVICE & PROBLEM RESOLUTION REP II 11/07 TO PRESENT

Assist customers in a call center with troubleshooting of their internet and phone problems.

Assist with billing questions.

Assist with any other related customer related issues.

Experience: SERCO LUBBOCK, TX

CAREER CONSULTANT I 07/04 to 09/07

Work in the career center assisting customers with job search, making copies, faxing and

other job requests.

Call customers who are unemployment claimants and assist them with job search and

placement.

Assist customers with the Rapid Re employment process, working to place them in

qualified positions.

SOUTH PLAINS COMMUNITY LUBBOCK, TX

ACTION ASSOCIATION

PROGRAM TECH I AND II 07/02 to 07/04

In charge of follow up and tracking customers for one year.

Kept track of 40 assisted core files, helping the customers to find a job through job

matching.

Responsible for conducting eligibility appointments and interviewing customers for WIA.

SPCAA LUBBOCK, TX

CLERICAL ASSISTANT 10/01 to 07/02

Assisted with various clerical duties such as filing, mail outs, making copies, using fax

machines and shredding documents.

Helped keep track of customers in follow up.

WEST TELESERVICES LUBBOCK, TX

TELEMARKETER 05/01 to 10/01

Called customers and offered them a credit card or other services.

CONVERGY’S LUBBOCK, TX

CUSTOMER SERVICE REPRESENTATIVE 02/98 to 04/01

Assisted AT&T wireless customers with troubleshooting of their phone problems and billing

questions.

Assisted customers with upgrading phones and changing customer’s rate plan.

Carol Ann Forrest Page 2

Experience: (continued)

ACCUSTAFF PEOPLES SYSTEMS LUBBOCK, TX

CALL SPECIALIST 06/97 to 01/98

Provision of local telephone service for AT&T.

Used Windows computer program to complete orders.

Also used Ease System and Bureaulink for credit checks on applicants.

Education: TEXAS TECH UNIVERSITY LUBBOCK, TX

PSYCHOLOGY 05/77

SOUTH PLAINS COLLEGE LEVELLAND, TX

ASSOCIATE OF ARTS 05/72

LUBBOCK ADULT EDUCATION CENTER LUBBOCK, TX

CERTIFICATE COMPUTERS 06/92

AMERICAN COMMERCIAL COLLEGE LUBBOCK, TX

COMPUTERS 05/89

References: Available upon request



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