Customer Service Representative
Resume:
Carol Ann Forrest
Lubbock, TX 79411
Objective: To continue to grow with a company in a challenging and rewarding
capacity.
Experience: CONVERGYS LUBBOCK, TX
CUSTOMER SERVICE & PROBLEM RESOLUTION REP II 11/07 TO PRESENT
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Assist customers in a call center with troubleshooting of their internet and phone problems.
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Assist with billing questions.
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Assist with any other related customer related issues.
Experience: SERCO LUBBOCK, TX
CAREER CONSULTANT I 07/04 to 09/07
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Work in the career center assisting customers with job search, making copies, faxing and
other job requests.
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Call customers who are unemployment claimants and assist them with job search and
placement.
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Assist customers with the Rapid Re employment process, working to place them in
qualified positions.
SOUTH PLAINS COMMUNITY LUBBOCK, TX
ACTION ASSOCIATION
PROGRAM TECH I AND II 07/02 to 07/04
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In charge of follow up and tracking customers for one year.
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Kept track of 40 assisted core files, helping the customers to find a job through job
matching.
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Responsible for conducting eligibility appointments and interviewing customers for WIA.
SPCAA LUBBOCK, TX
CLERICAL ASSISTANT 10/01 to 07/02
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Assisted with various clerical duties such as filing, mail outs, making copies, using fax
machines and shredding documents.
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Helped keep track of customers in follow up.
WEST TELESERVICES LUBBOCK, TX
TELEMARKETER 05/01 to 10/01
Called customers and offered them a credit card or other services.
CONVERGY’S LUBBOCK, TX
CUSTOMER SERVICE REPRESENTATIVE 02/98 to 04/01
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Assisted AT&T wireless customers with troubleshooting of their phone problems and billing
questions.
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Assisted customers with upgrading phones and changing customer’s rate plan.
Carol Ann Forrest Page 2
Experience: (continued)
ACCUSTAFF PEOPLES SYSTEMS LUBBOCK, TX
CALL SPECIALIST 06/97 to 01/98
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Provision of local telephone service for AT&T.
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Used Windows computer program to complete orders.
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Also used Ease System and Bureaulink for credit checks on applicants.
Education: TEXAS TECH UNIVERSITY LUBBOCK, TX
PSYCHOLOGY 05/77
SOUTH PLAINS COLLEGE LEVELLAND, TX
ASSOCIATE OF ARTS 05/72
LUBBOCK ADULT EDUCATION CENTER LUBBOCK, TX
CERTIFICATE COMPUTERS 06/92
AMERICAN COMMERCIAL COLLEGE LUBBOCK, TX
COMPUTERS 05/89
References: Available upon request
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