Customer Service Manager
Resume:
Ch rie Headley *** E Summit, Augusta, Ks ***** 316-***-****
******@*****.***
ADMINISTRATIVE OFFICE MANAGER: CUSTOMER SERVICE AND SALES ASSOCIATE:
Operate with minimal supervision and Provide customer assistance in selecting
exercise independent judgment in and purchasing merchandise as well as
completing assignments and discretion in itemizing and totaling purchases.
performing tasks. Coordinate Handle and count money, issue receipts,
administrative functions for the repair operate cash register and reconcile cash
department. Implement and maintain drawer. Furnish information to
policies and procedures for production customers about goods for sale.
of documents, workflow, filing, records, Schedule the delivery or installation of
maintenance, and other clerical duties. gases, products, and/or equipment.
Organize office operations such as Suggest other merchandise to fit
workspace assignment and layout. Assist customer requirements. Respond to
in decision process for hiring customer requests and questions
department personnel. Monitor budget regarding technical, service, products
and time records. Prepare and complete and accounts. Analyze and rectify
reports and forms, resolve routine customer concerns using established
problems, and answer questions and procedures. Access and/or update
phones. Prepare and compose routine and customer records. Assist with
non-routine correspondence, compile merchandise restocking. Handle and post
report data, verify data. Use word transactions, accept payments, and
processor and spreadsheet software, verify funds.
receive patrons, screen and direct (Lampton, U-Haul, Ch rie Sees)
technician telephone calls, and arrange
service calls. Suggest methods for SHIPPING & RECEIVING CLERK:
improving production, processes, or Receive incoming and ship outgoing
operating conditions. Receive and materials, products, or supplies. Count
process orders for products or items received or ship and check against
merchandise by mail, phone or in person. packing lists, record any discrepancies.
Complete order transaction and either Prepare receiving or shipping reports
fill order or forward order on to be and note any shortages or damages.
filled. Research and rectify customer Stuff and load products, parts, or
problems. In addition, other duties merchandise into packages, boxes,
include shipping and receiving, crates, or other receptacles. Count
purchasing, customer service, sales, and items placed into containers. Review
website management. (Lampton, U-Haul, packing lists to insure all required
Ch rie Sees) items are included. Use Styrofoam,
paper, plastic, or other materials to
pack containers and equipment. (Lampton)
WEB SITE DESIGNER AND ADMINISTRATOR: PURCHASING CLERK:
Oversee the internet web site of the Complete various standard purchasing
organization. Manage web site design, responsibilities. Prepare
and daily operations. Direct the transportation and delivery documents,
activities of other web site staff, and related letters or memos. Verify
including web developer, web author, web order delivery and send back inaccurate
administrator, or webmaster. Upgrade and shipments. Verify or acquire prices.
maintain servers, hardware, software, (Lampton)
telecommunication connections, e-mail, MARKET RESEARCH ANALYST AND
and security systems. Investigate CUSTOMER SERVICE EVALUATOR:
system errors, perform backups, and Gather and examine information relating
ensure user accessibility and site to the sale of company products. Conduct
performance. Design and implement market research using a variety of
internal and external web pages and techniques such as surveys and
applications. Convert documents into comparison to competitors' product.
HTML (Hypertext Markup Language) or Analyze factors such as pricing,
other complex programming language. distribution, and product performance.
Determine user's needs, strategies, and Provide statistical reports and
goals and develop web pages that meet recommendations to company and assist
those needs. (DPIC Web Pages) with the development of plans for
marketing. May use computer modeling
techniques. (Ch rie Sees)
COLLECTOR: Education:
Contact delinquent account holders by Grand Canyon University - online
telephone or in writing and request 06/2010 to current
payment to bring the account current. Art Institute of Pittsburg Online-
Establish alternative payment plan or 1/08 to 11/08
other process for payment of delinquent University Of Phoenix Online-
accounts. Follow up with customers on 2004 to 2005
established payment plans. (U-Haul) Barton County Community College-
1991 to 1993
Lyons High School-
** References on following page ** 1984 to 1988
Employment: Lampton Welding Supply - 11/02 to 3/03 & 5/04 to 7/2010 U-
Haul - 3/03 to 5/04
DPIC Web Pages - 1/02 to 11/02 Ch rie Sees - 7/98 to 12/01
Ch rie Headley 200 E Summit, Augusta, Ks 67010 316-***-****
******@*****.***
REFERENCES
Phillip Thomas
Store Manager
900 SW 6th St
Oklahoma City, OK 73109
Joseph Woodlief
Engine Assembler
5108 E Central
Wichita, Ks 67211
Mark Jordan
Inside Sales Associate
332 Herschel St
Wichita, KS 67209
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